Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
See it live
Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
See it live
Woman texting
In the moment feedback
Make customer service
real and actionable
See it live
woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
See it live
Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
See it live
woman doing inspection with tablet
Inspections and audits
Measure operational
performance
See it live

Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

See it live.

Ready to understand your customers? Let us show you how.

Blog Post

why universities need sms to enhance cx
,

Why Universities Need SMS to Enhance CX

In today's environment with multiple communication channels, using SMS (Short Message Service) or Text Messaging is becoming the most effective way for schools to stay connected with their students. With a 98% open rate and most messages being read within three seconds of sending, there's no quicker way to communicate with your students.
Auxiliary Services That Make the Most Money
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The Auxiliary Services That Make Colleges the Most Money

Prospective college students and their parents take many factors into consideration when they’re choosing between competing universities. They consider the university’s national rankings, its location, the level of prestige it holds, and how well the university fits into their career path. The list could go on and on, but one area that students and parents don’t typically consider is rapidly becoming a keystone of many universities’ financial health: auxiliary services. During difficult economic times, these can generate a great deal of revenue, even amid the stark reality of increasingly tight budgets.

Upcoming events

AoA 2018 Annual Conference & Expo, Sacramento, Jan 7-10, 2018

Please join us at the 2018 AoA Annual Conference, Jan 7-10 in Sacramento! The theme for this Conference is “CSU Auxiliaries – Helping Students Succeed” which continues our focus on student success and the CSU’s efforts to help ensure students’ timely completion of a rigorous, quality degree in preparation for a lifetime of achievement. CSU Auxiliaries continue to play a vital role in supporting this effort.

NACUFS 2018 Southern Regional Conference / March 6-8, 2018 / Denton, TX

Please join us at the Nacufs Southern Regional Conference and Showcase in Denton, TX. We will be featuring our range of Customer Experience (CX) solutions.

NACUFS 2018 Continental-Pacific Regional Conference/ March 20-22 , 2018 / Salt Lake City , UT

Join us in Sustaining our Communities Together at the 2018 NACUFS Continental-Pacific Regional Conference in Salt Lake City, Utah. As our campus communities continue to grow and develop specific needs, it is important for University and College Food Services to come together to create a successful learning environment for our students. Be a part of this innovative and engaging conference for an opportunity to learn how we can support the needs of our communities, be a part of round table discussions with your peers, taste new and trending ideas at our vendor Showcase, and build a network of dining professionals.

Some of Touchwork’s valued customers

 
uel
ucla
trounto
tourvest
table_mountain
meversion
pur
rgbe
ricford
risd
south_africa
manchestr
information
glassgow
fedics
captown
bdugt
aunde
ashland
WSU logo1
uni_north
Salisbury logo 2
riverside
Puget Sound
Principia logo1
penn
PantherDiningLogo_New 1000
oregon
Metz logo
JCCC logo 1
illinous
Georgia College Auxiliary Services
EMich dining logo
download
CSU EB PD Logo
campus_dining
calgary
BSU Dining logo
Binghamton logo mid size
sfu
Shepherd logo 704 x 208
SpartanDining-1
ucla
umass
UNH-Dining-Vertical-on-661
usd
uva logo
virginia
syracube