Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
See it live
Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
See it live
Woman texting
In the moment feedback
Make customer service
real and actionable
See it live
woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
See it live
Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
See it live
woman doing inspection with tablet
Inspections and audits
Measure operational
performance
See it live

Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

See it live.

Ready to understand your customers? Let us show you how.

Blog Post

Why Transparency with Customer Feedback is Good Marketing

Companies that do a good job of responding to online customer feedback reap certain rewards. However, companies that don’t respond to online customer feedback or who do so poorly are at risk for perpetuating a negative perception of their business. People who feel that their opinions do not matter or have no idea if their feedback is received will be discouraged from sharing feedback again in the future. Worse, they may walk away from your business altogether.
,

The Ultimate Guide for Using SMS for Customer Support

SMS messages, or more commonly known as text messages, are an effective way to take your customer support to a whole new level. Texts have a 99% open rate, with 95% read within the first 3 minutes from being sent. What's more, 89% of consumers would like to communicate with businesses via messaging, but, unfortunately, only 48% of companies support this sort of connection. Messaging also ranks as the number one preferred customer service channel in the United States and among the top three in the rest of the world.
Kiosk Based Feedback
,

Kiosk-Based Feedback: How It Works and Why It's So Effective

In this, evermore, digital world, customer feedback usually boils down to email surveys and pop-up survey windows. Then, there are the all too familiar people with a clipboard and pencil in hand, approaching passersby customers on the street. In more recent years, however, a new and somewhat different form of surveying has come on to the scene and one that stands a good chance of becoming the favorite - feedback kiosks.

Upcoming events

NACUFS 2018 National Conference, Providence, RI, 11-14 July 2018

In 2018, NACUFS turns 60. We invite you to join us in Providence next July where we'll celebrate the diamond jubilee of our association. But with NACUFS, getting older is getting better — Thanks to all of you!

CCUFSA 2018 Annual Conference, Collingwood, Ontario, June 27 – July 1, 2018

CCUFSA is Canada’s leading College and University Food Service Association, proudly supporting educational institutions from coast to coast.Please join us at the Annual Conference in Collingwood in June.

Chef Culinary Conference 2018, UMass, 3 - 8 June, 2018

The UMass Annual Tastes of the World Chef Culinary Conference is highly regarded as the place to be for volume food service operators to learn more about world cuisines, food cultures and flavor trends, in a supportive environment.  Nation's…

Some of Touchwork’s valued customers