In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.
A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.
It wasn't too long ago that colleges and universities assumed the measure of their value was the reputation of their academics. Now there's much more to it than that. The "student experience," or customer experience, is increasingly important…
http://www.touchwork.com/wp-content/uploads/2016/10/How-To-Close-The-CX-Loop-With-Realtime-Feedback.jpg12801920Johann Leitnerhttp://www.touchwork.com/wp-content/uploads/2016/05/touchwork-logo2.pngJohann Leitner2016-10-13 16:47:202016-10-14 15:51:21How To Close The CX Loop With Realtime Feedback
We all want feedback from our customers to learn about their likes and dislikes, needs and wants and identify any problems they may have experienced with the products and services we provide. The challenge is how to get and manage this feedback. Is it better to use direct closed feedback channels or is it better to monitor open social media platforms?
http://www.touchwork.com/wp-content/uploads/2016/05/Blog-CTA.jpg7631863Johann Leitnerhttp://www.touchwork.com/wp-content/uploads/2016/05/touchwork-logo2.pngJohann Leitner2016-05-31 16:39:472016-06-06 05:50:25Direct customer feedback vs Social Media feedback : Pros and Cons
You’ve worked hard to create a great experience for your customers, but how do you know if you’ve met (or exceeded) their expectations? Would you benefit from finding out what customers like and dislike every time they visit one of your…
http://www.touchwork.com/wp-content/uploads/2016/04/touchwork-slide2.jpg12801920Johann Leitnerhttp://www.touchwork.com/wp-content/uploads/2016/05/touchwork-logo2.pngJohann Leitner2016-05-23 18:32:142016-07-06 18:47:47Make every customer experience count - listen, learn and act in 7 steps
Save the Date!
July 13-16, 2016 | Anaheim, CA
Join NACUFS in sunny Southern California for IDEA’16 where we’ll IMAGINE, DISCOVER, and EXPLORE ANAHEIM. With the vibrant yet laid-back vibe of SoCal, you can let your creative spirit loose…
http://www.touchwork.com/wp-content/uploads/2016/05/touchwork-logo2.png00mediaxhttp://www.touchwork.com/wp-content/uploads/2016/05/touchwork-logo2.pngmediax2016-03-17 07:22:522016-05-02 18:19:31NACUFS 2016 Annual Conference / July 13-16, 2016 / Anaheim, CA
2016 NACAS Annual Conference
Join us in Indy! October 9 - 12, 2016.
The conference for campus innovation.
We are the business of higher education: bookstores, dining halls, campus card systems, housing, and more. This is the conference…
http://www.touchwork.com/wp-content/uploads/2016/05/touchwork-logo2.png00mediaxhttp://www.touchwork.com/wp-content/uploads/2016/05/touchwork-logo2.pngmediax2016-03-16 07:26:262016-05-02 18:19:55NACAS 2016 Annual Conference / October 9 - 12, 2016 / Indianapolis, IN