Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
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Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
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Woman texting
In the moment feedback
Make customer service
real and actionable
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woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
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Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
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woman doing inspection with tablet
Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

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Ready to understand your customers? Let us show you how.

Blog Post

Why Transparency with Customer Feedback is Good Marketing

Companies that do a good job of responding to online customer feedback reap certain rewards. However, companies that don’t respond to online customer feedback or who do so poorly are at risk for perpetuating a negative perception of their business. People who feel that their opinions do not matter or have no idea if their feedback is received will be discouraged from sharing feedback again in the future. Worse, they may walk away from your business altogether.
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The Ultimate Guide for Using SMS for Customer Support

SMS messages, or more commonly known as text messages, are an effective way to take your customer support to a whole new level. Texts have a 99% open rate, with 95% read within the first 3 minutes from being sent. What's more, 89% of consumers would like to communicate with businesses via messaging, but, unfortunately, only 48% of companies support this sort of connection. Messaging also ranks as the number one preferred customer service channel in the United States and among the top three in the rest of the world.

Upcoming events

Auxiliary Organizations Association (AoA) 2019 Annual Conference - Indian Wells, CA, January 13 - 16, 2019

Please join us at the 2019 Auxiliary Organizations Association (AOA) Annual Conference.  The Conference theme is Paving Pathways For Student Success and is being held in beautiful Indian Wells, California on January 13 - 16, 2019.  There…

NACAS C3X 2018 Annual Conference and Expo - Orlando, FL, Oct 14 - 17, 2018

Hosted annually, C3X convenes leaders from more than 700 higher education institutions and nearly 200 NACAS Business Partners to showcase the most inclusive and modern perspective of how auxiliary services enrich the campus experience. We invite…

Some of Touchwork’s valued customers