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Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
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One platform
multiple solutions
Real time feedback
real time action
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In the moment feedback
Make customer service
real and actionable
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Mystery shopping
Ensure compliance with
standards and
procedures
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Digital comment boards
Engage, share,
communicate, captivate
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Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

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Blog Post

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Direct customer feedback vs Social Media feedback : Pros and Cons

We all want feedback from our customers to learn about their likes and dislikes, needs and wants and identify any problems they may have experienced with the products and services we provide. The challenge is how to get and manage this feedback. Is it better to use direct closed feedback channels or is it better to monitor open social media platforms?
Woman with cell phone providing feedback

Make every customer experience count - listen, learn and act in 7 steps

You’ve worked hard to create a great experience for your customers, but how do you know if you’ve met (or exceeded) their expectations? Would you benefit from finding out what customers like and dislike every time they visit one of your…
Restroom management and problem reporting

Restroom management impacts overall customer experience

Often overlooked when discussing the customer experience is what happens in restrooms. Whether visiting a restaurant or retail operation, travelling through an airport or stopping at a gas station, the cleanliness and condition of the restrooms…

Upcoming events

NACUFS 2016 Annual Conference / July 13-16, 2016 / Anaheim, CA

Save the Date! July 13-16, 2016 | Anaheim, CA Join NACUFS in sunny Southern California for IDEA’16 where we’ll IMAGINE, DISCOVER, and EXPLORE ANAHEIM. With the vibrant yet laid-back vibe of SoCal, you can let your creative spirit loose…

NACAS 2016 Annual Conference / October 9 - 12, 2016 / Indianapolis, IN

2016 NACAS Annual Conference Join us in Indy! October 9 - 12, 2016. The conference for campus innovation. We are the business of higher education: bookstores, dining halls, campus card systems, housing, and more. This is the conference…

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