Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
See it live
Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
See it live
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In the moment feedback
Make customer service
real and actionable
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Mystery shopping
Ensure compliance with
standards and
procedures
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Digital comment boards
Engage, share,
communicate, captivate
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Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

See it live.

Ready to understand your customers? Let us show you how.

Blog Post

4 Amazing Examples of SMS Customer Experience on College Campuses
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4 Amazing Examples of SMS Customer Experience on College Campuses

According to research, 90 percent of smartphone users are enrolled in SMS loyalty clubs with companies they feel like they benefit from being enrolled in their program.[i] More than 50 percent of consumers would rather text for customer support than call if given the option. And 98 percent of adults aged 18 to 29 in the US own a device capable of receiving a text message.[ii] There is no question whether or not text messaging is a smart way to improve or enhance your customers’ experience. Arguably, SMS is the new normal when it comes to customer service. So, since text messaging customers is becoming more of the expectation, how can you leverage the technology to offer superior service to your students on campus? Let’s take a closer look at four college campuses that are utilizing SMS technology to elevate the customer experience of their students.
10 Examples of Feedback Survey Subject Lines
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10 Examples of Feedback Survey Subject Lines That Will Get Your Customers’ Attention

Getting your customers to open your email messages can be challenging enough. But getting your customers to open your email messages and complete a survey can feel impossible for some businesses and institutions. The email subject line you use for your feedback surveys is what stands between you and your customers’ engagement with your message. Convincingly, 47 percent of email recipients decide whether to open an email or not based on a subject line alone. If you are in the business of delivering customer experiences, chances are you solicit your customers for feedback. Don’t let your surveys go unanswered. We share what makes an A-rated subject line and then offer some examples that are certain to increase your email survey response rates. Use or adapt these for your next request for customer feedback and see what happens.
10 Examples of Feedback Survey Subject Lines
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5 Ways to Motivate Your Staff at the Start of a New Year

It’s a brand-new year. Your students may still be on winter break, but now is a perfect time to motivate your staff around common goals for the upcoming semester. As certain as it’s 2018, delivering a positive customer experience, or in your case a positive student experience, is probably a top priority. CX usually starts and ends with the people and infrastructures they interact with on a daily basis. Therefore, before students return from their long winter’s nap, here are a few ways you can leverage technology to boost the student experience and get your staff enthusiastic about it. Motivating your staff at the start of the New Year might be a little easier if you follow these five tips.

Upcoming events

AoA 2018 Annual Conference & Expo, Sacramento, Jan 7-10, 2018

Please join us at the 2018 AoA Annual Conference, Jan 7-10 in Sacramento! The theme for this Conference is “CSU Auxiliaries – Helping Students Succeed” which continues our focus on student success and the CSU’s efforts to help ensure students’ timely completion of a rigorous, quality degree in preparation for a lifetime of achievement. CSU Auxiliaries continue to play a vital role in supporting this effort.

NACUFS 2018 Southern Regional Conference / March 6-8, 2018 / Denton, TX

Please join us at the Nacufs Southern Regional Conference and Showcase in Denton, TX. We will be featuring our range of Customer Experience (CX) solutions.

NACUFS 2018 Continental-Pacific Regional Conference/ March 20-22 , 2018 / Salt Lake City , UT

Join us in Sustaining our Communities Together at the 2018 NACUFS Continental-Pacific Regional Conference in Salt Lake City, Utah. As our campus communities continue to grow and develop specific needs, it is important for University and College Food Services to come together to create a successful learning environment for our students. Be a part of this innovative and engaging conference for an opportunity to learn how we can support the needs of our communities, be a part of round table discussions with your peers, taste new and trending ideas at our vendor Showcase, and build a network of dining professionals.

Some of Touchwork’s valued customers

 
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ashland
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penn
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oregon
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illinous
Georgia College Auxiliary Services
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