Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
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Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
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Woman texting
In the moment feedback
Make customer service
real and actionable
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woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
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Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
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woman doing inspection with tablet
Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

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Ready to understand your customers? Let us show you how.

Blog Post

Kiosk Based Feedback
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Kiosk-Based Feedback: How It Works and Why It's So Effective

In this, evermore, digital world, customer feedback usually boils down to email surveys and pop-up survey windows. Then, there are the all too familiar people with a clipboard and pencil in hand, approaching passersby customers on the street. In more recent years, however, a new and somewhat different form of surveying has come on to the scene and one that stands a good chance of becoming the favorite - feedback kiosks.
How to Build a Long-Term Strategy Around Customer Feedback
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How to Build a Long-Term Strategy Around Customer Feedback

In the words of Bill Gates, “Your most unhappy customers are your greatest source of learning.” Likewise, it was one of the most influential leadership experts in the world, Ken Blanchard, who once said that “Feedback is the breakfast of champions.” Knowing how to gather and use customer feedback is what can eventually turn a small business into a multinational corporation, and there are statistics to prove it.
the best ways to gather customer feedback in 2018
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The Best Ways to Gather Customer Feedback in 2018

When working in any service industry, customer feedback plays an important role. It provides you with useful information on how to improve your services, how to introduce changes to your offerings and operations, as well as the satisfaction level of your end-customers. Here are some of the best ways to gather customer feedback based on our experience as a leader in real-time feedback solutions.

Upcoming events

NACUFS 2018 National Conference, Providence, RI, 11-14 July 2018

In 2018, NACUFS turns 60. We invite you to join us in Providence next July where we'll celebrate the diamond jubilee of our association. But with NACUFS, getting older is getting better — Thanks to all of you!

CCUFSA 2018 Annual Conference, Collingwood, Ontario, June 27 – July 1, 2018

CCUFSA is Canada’s leading College and University Food Service Association, proudly supporting educational institutions from coast to coast.Please join us at the Annual Conference in Collingwood in June.

Chef Culinary Conference 2018, UMass, 3 - 8 June, 2018

The UMass Annual Tastes of the World Chef Culinary Conference is highly regarded as the place to be for volume food service operators to learn more about world cuisines, food cultures and flavor trends, in a supportive environment.  Nation's…

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