Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
See it live
Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
See it live
Woman texting
In the moment feedback
Make customer service
real and actionable
See it live
woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
See it live
Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
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woman doing inspection with tablet
Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

See it live.

Ready to understand your customers? Let us show you how.

Blog Post

here's why your students stopped buying stuff on campus

Here's Why Your Students Stopped Buying Stuff on Campus

Student spending is typically a huge revenue boost for colleges and universities. Food sales in a slump? Crickets chirping in the bookstore? Having to cut service positions because of declining revenue? This is the reality among campuses throughout the country, and it's taking a toll on more than just your dining halls and student stores. When students stop buying stuff on campus and take their business to the community or online merchants, it creates a ripple effect: fewer students on campus may reflect poorly on tour groups of prospective students, which could lead to a drop in applicants.
5 Ways to Increase Student Engagement at the Start of Every Semester
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5 Ways to Increase Student Engagement at the Start of Every Semester

If you want to engage your students, there's no better time than at the beginning of a new semester. It's a chance for a fresh start, an opportunity to begin on a strong note that can potentially last until finals. To put your best foot forward from the start and connect with your students, try these 5 tips to increase student engagement at the start of every semester.
why your customers aren't telling you what they really think
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Why Your Customers Aren't Telling You What They Really Think

If you have very few complaints, you must be doing something right, yes? Well, not exactly. Studies show that only about half of customers make their grievances known, with about 90% of those complaints made to frontline employees who may not be positioned to fix the issue.

Upcoming events

NACAS C3X 2017 Annual Conference & Expo, Colorado Springs, Nov 5-8 2017

Hosted annually, C3X convenes leaders from more than 700 higher education institutions and nearly 200 NACAS Business Partners to showcase the most inclusive and modern perspective of how auxiliary services enrich the campus experience. We invite you to connect with other strategic leaders and benefit from the must-attend event of high-level learning, idea generation, collaboration, and relationship building.

Some of Touchwork’s valued customers

 
uel
ucla
trounto
tourvest
table_mountain
meversion
pur
rgbe
ricford
risd
south_africa
manchestr
information
glassgow
fedics
captown
bdugt
aunde
ashland
WSU logo1
uni_north
Salisbury logo 2
riverside
Puget Sound
Principia logo1
penn
PantherDiningLogo_New 1000
oregon
Metz logo
JCCC logo 1
illinous
Georgia College Auxiliary Services
EMich dining logo
download
CSU EB PD Logo
campus_dining
calgary
BSU Dining logo
Binghamton logo mid size
sfu
Shepherd logo 704 x 208
SpartanDining-1
ucla
umass
UNH-Dining-Vertical-on-661
usd
uva logo
virginia
syracube