If you’ve ever wondered what your prospects think of you, or what your students are experiencing, mystery shopping can shed a lot of light on the services you’re providing. That may just be the type of data you need to get ahead of the competition, improve student satisfaction, or reach a campus target market more effectively.
The holiday travel season is in full swing, which makes it a good time to ask: What do you hate most about flying? If it’s long layovers, your world is about to get better. That’s because around the globe, from Seoul to San Antonio, airports are slowly catching on to the fact that travelers want a better experience.