The overall student experience can make or break any university’s reputation. This experience isn’t just about the curriculum or the quality of the education itself, but also about what other services students are provided such as dining, parking, student housing, facility maintenance, and the list goes on. Here are three ideas on how to improve your students’ experience and with it, your collage’s reputation.
When colleges and universities think about enhancing the ‘customer experience,’ a prime focus is on ways to create positive experiences across all aspects of the institution. Creating positive experiences will not only help retain existing students but can also make them loyal advocates and potentially future donors for their alma mater down the road. What you do today can have a lasting impact. Conversely, what you don’t do can also affect future enrollment, retention, and alumni engagement. Here are four ways to re-engage your students right now to increase their customer experience.