Collecting customer feedback is a relatively straightforward process but knowing how to do it correctly and efficiently is another matter altogether. Regardless of what this feedback is intended to capture, there are several common mistakes that people can make when creating surveys if they’re not careful.
Delivering a quality customer experience doesn’t have to be overly complicated. And, in fact, automation at specific touchpoints can go a long way in delivering a superior customer experience and reinforcing your brand values. Here are four examples of automated replies to customer feedback you can use to enhance the customer experience.
Please join us at the 2019 Auxiliary Organizations Association (AOA) Annual Conference. The Conference theme is Paving Pathways For Student Success and is being held in beautiful Indian Wells, California on January 13 – 16, 2019. There are 86 auxiliary organizations connected to the 23 CSU campuses that help every student along their pathway. These self-support auxiliaries manage over $4 billion dollars in assets with revenue of $2.1 billion dollars last year. More info
Hosted annually, C3X convenes leaders from more than 700 higher education institutions and nearly 200 NACAS Business Partners to showcase the most inclusive and modern perspective of how auxiliary services enrich the campus experience. We invite you to connect with other strategic leaders and benefit from the must-attend event of high-level learning, idea generation, collaboration, and relationship building. More info