You’ve worked hard to create a great experience for your customers, but how do you know if you’ve met (or exceeded) their expectations? Would you benefit from finding out what customers like and dislike every time they visit one of your locations? How about addressing problems immediately and showing customers you’re listening and care about […]
Often overlooked when discussing the customer experience is what happens in restrooms. Whether visiting a restaurant or retail operation, travelling through an airport or stopping at a gas station, the cleanliness and condition of the restrooms directly impacts the customer’s perceptions and reflects on the management of the operation. Nothing is more off-putting than a […]
Text messaging is the most widely-used smartphone feature but voice/video calling remains popular, even among young smartphone owners; email continues to retain a place of prominence in the smartphone era Fully 97% of smartphone owners used text messaging at least once over the course of the study period, making it the most widely-used basic feature […]
All facilities want their patients to feel as if they’ve been well taken care of by their doctors and support staff. Patient satisfaction is good for an organization’s reputation, morale and bottom line. But now that they impact revenue, HCAHPS scores have made patient satisfaction even more important in the healthcare industry. As you know, […]
In part 1, we have briefly covered the definition and purpose of a customer satisfaction survey. We also discovered that a customer satisfaction survey is a process and should be approached in a systematic way. Bypassing certain steps in the process could jeopardize the overall success of the survey. Knowing your customer is satisfied could […]
In the past customer satisfaction and market research surveys were mostly conducted by research companies. Today, web and mobile technology, increased processing power, single-version-of-the-truth dashboard reporting and user friendly analytical tools has put the capability to conduct meaningful surveys within the reach of the smallest company or department. But surveying is often misunderstood and misapplied. […]
The Hospital foodservices sector is finding itself amidst various demands and pressures from both the customer and administration alike – with an increasing emphasis on “Hospitality” and customer satisfaction as a core competency, quality, healthy dining amongst patients, visitors and employees, cost management, “Business Dining” and introduction of new points of services & patient service […]
Expand the use of your TxtandTell portal – add website feedback Simply include a web link on your dining website Let students select any location and provide feedback Feedback is immediately emailed to location managers All feedback stored in the TxtandTell portal Managers can send a reply by email or text message Moderate and publish […]
Catch students attention Display a new layout each semester Change background images and/or colors Update banner images and fonts Store and re-use layouts each year All these changes are easy to do Use the SCREENS tab in the TxtandTell portal Orange for fall Green for spring Blue for winter
Everyone likes to win something so provide an incentive for giving feedback. Offer a monthly drawing – for example, a $25 gift card or similar reward. Keep your promise…select and announce the winners each month! This takes less than 60 seconds to do using the TxtandTell Quickdraw option. Use the TxtandTell Digital Comment Board tickertape […]
