Expand the use of your TxtandTell portal – add website feedback Simply include a web link on your dining website Let students select any location and provide feedback Feedback is immediately emailed to location managers All feedback stored in the TxtandTell portal Managers can send a reply by email or text message Moderate and publish […]
Catch students attention Display a new layout each semester Change background images and/or colors Update banner images and fonts Store and re-use layouts each year All these changes are easy to do Use the SCREENS tab in the TxtandTell portal Orange for fall Green for spring Blue for winter
Everyone likes to win something so provide an incentive for giving feedback. Offer a monthly drawing – for example, a $25 gift card or similar reward. Keep your promise…select and announce the winners each month! This takes less than 60 seconds to do using the TxtandTell Quickdraw option. Use the TxtandTell Digital Comment Board tickertape […]
Here are 6 easy steps to consolidate all customer feedback: Use the TxtandTell portal to manage customer feedback from all channels using a common process. Text message feedback QR code/mobile web feedback Dining website feedback Dining app feedback Twitter feedback Email feedback Manual comment card feedback Link your dining website feedback form to TxtandTell – […]
Increase student response rate by following these basic marketing tools and tips Ask students for their feedback using attractive and eye-catching marketing materials in each location. Ensure these materials are visible…if students don’t see them, they cannot respond. Use a combination of posters, napkin holder cards, table tents, business cards…whatever works in your environment. Update […]
Highlight the main actions you took each semester based on student suggestions and comments. Create a poster or flyer that lists 8 to 10 examples and display/distribute in the dining location. This further indicates that you are serious about the feedback you are getting from students and are making changes based on their input. It […]
Sending a personal reply text message directly to each and every student expresses genuine interest as well as a “personal touch” by dining management and helps build the relationship between students and dining services. Ensure that the reply is appropriate – answers a question, provides more information, thanks them for a compliment, apologizes for problems, […]
When posting manager responses on the TxtandTell Digital Comment Boards, use “cool but appropriate” language with the inclusion of some wit, whenever possible. This will attract the attention of students and inspire an ongoing discussion as opposed to using simple “monotone” replies such as “Thank you for your feedback”. Answer questions, provide updates, apologize for […]
The TxtandTell Digital Comment Boards are great for sharing information, engaging students and communicating the actions you are taking based on their feedback. As unit managers may not have the required marketing experience, consider having a dining services marketing person review the student comments and actually do the responses, screen moderation and publishing to the […]
