How Dartmouth College is Leveraging Real-Time Feedback

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How Dartmouth Is Leveraging Real-Time Feedback

Dartmouth College introduced Touchwork’s TxtandTell Solution at the end of 2016, and they are already seeing favorable results within 6 months. According to John Plodzik, Director of Dining Services, Campus Services “Students like the convenience of using their mobile phones and the instant validation that their voice has been heard. As a college, we are able to provide much better customer service to our students by creating an engaging culture with open communication with them. It’s a win-win all around.”

6 Ways to Get Customer Feedback on Grab ‘n Go Items

6 ways to get customer feedback on grab n go items

No matter what you sell or what type of service you provide on campus, your customer’s feedback is essential to better selling and better service. However, getting feedback in a swift “Grab ‘n Go” setting does not provide much time for interaction or observation. But that doesn’t mean that a customer feedback loop is impossible. You simply need to figure out how to earn the attention of students on-the-go in ways that make it valuable and worthwhile for them without stopping them in their tracks.

5 Ways to Engage Students In Your Dining Halls

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5 Ways to Engage Students In Your Dining Halls

The dining hall represents much more than a place where students go to fill their appetites – it’s an opportunity to increase student engagement. Being a main epicenter of the entire campus, the dining hall experience can – and should – reflect the school’s culture and brand. And if you want that experience to earn a good reputation, it’s going to take more than a handful of student surveys.