Best practice series: Tip #3 – Send a personal “Reply” to each student

Sending a personal reply text message directly to each and every student expresses genuine interest as well as a “personal touch” by dining management and helps build the relationship between students and dining services. Ensure that the reply is appropriate – answers a question, provides more information, thanks them for a compliment, apologizes for problems, […]

Best practice series: Tip #2 – Use “cool but appropriate” language

When posting manager responses on the TxtandTell Digital Comment Boards, use “cool but appropriate” language with the inclusion of some wit, whenever possible. This will attract the attention of students and inspire an ongoing discussion as opposed to using simple “monotone” replies such as “Thank you for your feedback”. Answer questions, provide updates, apologize for […]

Best practice series: Tip #1 – Think like a marketer when publishing student comments

The TxtandTell Digital Comment Boards are great for sharing information, engaging students and communicating the actions you are taking based on their feedback. As unit managers may not have the required marketing experience, consider having a dining services marketing person review the student comments and actually do the responses, screen moderation and publishing to the […]