AeroDAQ: Airport Customer & Compliance Surveys
AeroDAQ has been designed specifically for airports to collect data, monitor quality, and improve overall efficiency and compliance. Our industry-leading solution is used by airports worldwide to enhance performance and save costs, while providing new insights into airport operations. We use the cell/mobile phone as a low cost solution for collecting data, and providing actionable results in real-time.
AeroDAQ for Operational Compliance is utilised in the internal operations at the airport, and can replace most of the paper-based audit processes – without the need for expensive PDA's or smart phones.
Benefits:
•Collect real-time data and business insights.
•Improve airport operations and decision making.
•Allow for better performance management.
•Streamline audit scheduling and tracking.
•React immediately to exceptions reported.
•Increase efficiency in collecting data.
•Improve quality and access to historic data.
•Reduce costs associated with data collection.
•It is user friendly, easy to implement and manage surveys.
•No additional investment in hardware required.
It is comprised of two key elements: the survey or form accessible on a mobile device, and the web portal from which the surveys can be created, maintained, and the real-time data reviewed and measured.
The Mobile Surveys contain the questions and/or data fields being surveyed, and are accessed via WAP links sent to the surveyors device. These WAP links work on all ordinary mobile phones, smart phones, tablets and PC’s that are on-line with internet connectivity. Phones with greater capabilities are able to access these surveys through a number of other routes, for example QR codes.
The Web Portal is where the client's profile is initially configured, surveys are set-up and the analysis and reporting takes place. This is a secure website with access controls - allowing you to decide who is able to view your data and manage any part of the survey implementation process.
To find out more information on Touchwork, AeroDAQ or to contact us, click here.
