Don’t assume you know what your customers think about their experience. Instead, ask them for their feedback – often. You may be surprised by what you learn. Getting meaningful customer feedback starts by asking the right questions. Here are fifteen questions you need to ask the next time you survey your customers for their feedback.
Many schools and universities collect customer feedback in hopes of using that data to improve their operations and, ultimately, the customer experience. But the success of your customer feedback strategy hinges on your ability to collect that data efficiently and effectively.
When someone mentions customer satisfaction, universities may not be the typical industry that comes to mind. Yet, educational institutions have just as much incentive as any traditional business to deliver stellar customer experiences.
Your school’s dining hall is an informal gathering place for friends, a meeting place for clubs, an information hub, and a brief escape for busy students. And the more you can do to enhance your dining hall experience, the fewer seats you might find empty. Here are 10 creative ways to use digital signage in your dining hall that students will appreciate.
Do students have to buy a meal plan? If so, you might think that their dining experience won’t affect your meal plan sales. But that couldn’t be further from the truth.
Regardless of whether or not a student must purchase a meal plan, your overall sales could be quite different depending on the experience you provide.
The dining hall represents much more than a place where students go to fill their appetites – it’s an opportunity to increase student engagement. Being a main epicenter of the entire campus, the dining hall experience can – and should – reflect the school’s culture and brand. And if you want that experience to earn a good reputation, it’s going to take more than a handful of student surveys.
Getting feedback from the students that fuel your school’s purpose isn’t just a good idea – it’s absolutely essential to keep your school community thriving. But simply collecting periodic feedback isn’t enough to fuel your school’s beating heart, especially when that feedback begins to gather dust before it can be put to good use.