How we help

In addition to educating students, Colleges and Universities provide multiple services to students including:
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  • Food services
  • Bookstores
  • Transportation
  • Accomodation
  • Parking

In today’s competitive environment it is critical to engage and communicate with students, understand their likes and dislikes and listen to their needs and wants. Providing a great campus experience not only leads to student satisfaction but also to loyalty and advocacy. Students will renew meal plans, spend more in campus stores, and influence their peers via social media and word-of-mouth. This all helps to generate additional revenues and meet the business objectives of campus auxiliary and food service operations.

Solutions

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Touchwork’s solutions enable colleges and universities to measure and gain feedback about the student experience, understand how operations are performing and thereby ensure overall business success. They offer valuable real time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.

The Touchwork solutions are built on the powerful and flexible cloud based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Touchwork offers them as stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

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Areas of application

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  • In-the-moment student feedback for food, retail and other auxiliary services
  • In-depth monitoring of food, retail and other auxiliary services using secret shoppers
  • Ad hoc and regular student surveys
  • Problem reporting for vending, bathrooms, dorms and other hot-spots
  • Health, safety and other compliance audits
  • Conference session evaluation and delegate engagement