Touchwork provides a range of solutions to measure and help you gain insights about the customer experience, understand how your operations are performing and thereby ensure overall business success.

solutions

The Touchwork solutions are built on the powerful and flexible cloud based Kinetica platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

In order to get clients up and running, Touchwork provides a range of services including:
puzzle-250

  • Consulting and system design
  • System configuration
  • Implementation and testing
  • User training

Touchwork offers them as stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

TxtandTEll In-the-moment customer feedback logo
  • Get quick on-the-spot feedback from any customer
  • Identify likes & dislikes, needs & wants
  • Uses text messaging, QR codes, Twitter, tablets
  • Get real-time alerts and resolve problems quickly
  • Use Digital Comment Boards for sharing feedback and engagement

ShopandTell Mystery Shopping logo
  • Get in-depth insights using secret shoppers
  • Monitor performance of your operations
  • Ensure compliance with standards
  • Automate the entire process in-house at low cost
TouchandTell kiosk feedback logo
  • Uses iPad’s or Android tablets with custom feedback app
  • Ideal for quick feedback in retail environments
  • Use the tablet for other promos e.g. special offers, sign-ups, etc.
  • No need for customer to use their own cell phone
CheckandTell Inspections and Audits logo
  • Automate any inspection, audit or survey process
  • For example: satisfaction, safety, custodial, maintenance, housing
  • Ensure compliance with standards
  • Optimized for mobile data capture