Overview
Wielding a customer experience (CX) strategy has never been more intuitive. All of our solutions are designed to help you easily and seamlessly collect customer insights. From simple customer surveys to intelligent real-time feedback capabilities, Touchwork offers a wide range of services that allow you to engage your customers at just the right moment.
Quick Guide to Solutions
- Real-Time Feedback (TXTandTell)
- Kiosk-Based Feedback (TouchandTell)
- Mystery Shopping Solution (ShopandTell)
- Product Feedback Solution (GrabandTell)
- Problem Reporting (FixIT)
- Marketing Solution (MarketIT)
- Inspection and Assessment Solution (CheckIT)
- Standard Survey Solution (SurveyIT)
- NEW! Personalized Customer Ordering Solution (OrderIT)
What Makes Touchwork Solutions So Effective?
All of our solutions are easy-to-use and easy-to-implement. The online-based platform makes integration with your current systems and other Touchwork products fast and user-friendly. It enables multiple solutions to be configured and accessed via a single web portal.
Cloud-Based Platform
We host our solutions with the state-of-the-art Kinetica CX platform, which provides unparalleled flexibility and customer intelligence. It is a multi-channel software environment that allows you to capture, analyze, share, and transform customer experience (CX) related information into structured insights. Kinetica CX offers in-depth reporting and analytics tools that go beyond collecting customer feedback and makes it actionable.
