Touchwork was started in 2003 when mobile technologies were in their infancy – text messaging was just emerging as a new communications channel, smart phones did not yet exist, social media platforms were unknown and high speed mobile data capabilities to view the web or video was unheard of.

Touchwork was the first company globally to launch a service whereby customers could provide in- the- moment feedback about their experience by text message with real time reporting and alerts.

Our vision

Touchwork’s vision is to leverage current and emerging mobile technologies to capture information anywhere, anytime – and allow organizations to use this information in real time to enhance customer service, streamline processes and be successful.

What we do

Touchwork is a leader in customer experience (CX) solutions and services that help organizations capture, analyze, and act on information in real-time – anytime, anywhere. Touchwork’s solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.

And what’s more: we have a lot of fun doing it. Touchwork’s breadth of knowledge is unique, but our real difference is the ability to collaborate with customers and partners to solve complex business problems. Touchwork can help you define your business imperatives and explore the technologies that can result in increased competitive advantage.

Touchwork has offices in the USA, UK and South Africa to manage and support customers world-wide.

Our values

  • Dedication to every client’s success
  • Service that exceeds expectations
  • Innovation that matters, for your company and for the world
  • Trust and personal responsibility in all relationships