Entries by Johann Leitner


Why Student Feedback Will Be Essential for Food Services in the Fall

On school campuses, one of the areas most strongly affected by the pandemic is food services. New safety restrictions are already being implemented, but the challenge now is this: how can schools adapt to restrictions while maintaining positive experiences for students? Communication-based technology is making it easier for schools to give students a voice, quickly implement changes based on student feedback, and keep students engaged. This article will explore some of these challenges and solutions in detail. 


Capturing Student Feedback in the Wake of COVID-19

As schools prepare to reopen in the Fall, educators and administrators are facing unprecedented challenges. Major changes in classes, dining services, residences and other areas will be required to ensure student and staff safety. As a result, students will have many questions and issues. Obtaining feedback on a daily basis, responding to students, acting on this feedback, and then sharing any changes digitally will be essential going forward.


COVID-19 Student Monitoring and Campus Communication

With the Fall semester just a few months away and COVID-19 still very much a concern, returning to on-campus life for the coming school year will require implementing a variety of extra measures and precautions to ensure your school community is as safe as possible for everyone.

What might that look like and involve? We understand this is a challenging time, so we’ve outlined just some of the approaches and best practices that leaders of higher education and auxiliary services might consider implementing, as well as the technology that can help make these processes easier to integrate into daily life on campus.


Best Practices for Maintaining a Positive Student Experience During COVID-19

The future of higher education is evolving in real-time. Like so many other industries, it finds itself in a crisis-driven response mode –  one that has upended the traditional on-campus college experience. While many institutions already have extensive experience providing remote programs and services, few have had to do so on such a massive and immediate scale as we’re seeing today. Delivering programs and services remotely comes with a variety of unique challenges and considerations. Maintaining a positive student experience and embracing a growing and necessary virtual community is a priority for higher education and the many auxiliary services it hosts today. Here are timely and effective tactics that are easily implemented by leaders in higher education auxiliary services right now.

How Stimulus Package Affects Higher Education

Last week the $2 trillion Coronavirus Aid, Relief, and Economic Security Act (CARES), was signed into law.

The measure included a $30.75 billion Education Stabilization Fund designed to help state and local school districts and postsecondary institutions in their efforts to respond to the unprecedented pandemic that’s sweeping across the country and the world. Of that amount, $14.3 billion is specifically earmarked for institutions of higher education to help address the financial and operational upheaval that has been taking place. 


How Colleges Can Serve Students During COVID-19 Pandemic

The world is much different today than it was in 2019, and college campuses are rapidly closing their doors in response to the COVID-19 mandates by federal and state authorities to help stop the spread of the novel coronavirus.

However, just because campuses are shutting down classes doesn’t mean that all students have somewhere to go. In fact, NPR reports that many students are stranded on campuses with nowhere to go. And just because classes are canceled, doesn’t mean that they stop needing their basic needs like food and living amenities. 

Fortunately, some colleges and universities are already adjusting operations to meet the needs of their students in this time of crisis. Here is what you can do as a leader in higher education auxiliary service to meet the demand of students amidst the COVID-19 pandemic. 


How to Monitor Multiple Auxiliary Operations Effectively

For those in auxiliary service leadership, one of the biggest challenges can be juggling the management of multiple auxiliary operations effectively.

Successfully doing this comes down to implementing best practices and key tools that help keep auxiliary services running smoothly.

Let’s take a closer look at some of the tools and processes that can be particularly useful in this effort whether you’re managing multiple dining facilities, campus kiosks, bookstores, or any other auxilary operation. 

NACAS Webinar: Building an Effective Auxiliary-Wide Mystery Shopping Program for the Fall, 8th June 2020 03:00 PM – 04:00 EST PM

With students and staff facing major changes when they return in the Fall, mystery shopping allows gathering of detailed qualitative data from the perspective of your customer.  This type of data collection can be employed across all auxiliary departments in any customer-facing service. Join us to learn how to build surveys based on your customer’s journey, recruit a range of customers to be your secret shoppers, incentivize the program, and use the results to ultimately improve your operation. Learn how Georgia College employed an auxiliary-wide mystery shopping program. Additionally, join us in discussing how this process might look different in modified operations due to COVID-19 and how it can assist in identifying issues and help making adjustments to protocols as required.

NACAS C3X 2020 Annual Conference and Expo, Nov 8-11, Anaheim, CA

Please join us at the NACAS C3X 2020 Annual  Conference and Showcase that will be held November 8-11, 2020 in Anaheim, CA. We will be showcasing our comprehensive range of customer experience management solutions including our latest Covid-19 Student Monitoring solution. Hosted annually, C3X convenes over 650 leaders from more than 300 higher education institutions and 200 NACAS Business Partners to exchange the knowledge and connections that are paramount to their work. Travel outside your regional boundaries to C3X and learn how other auxiliary leaders are meeting student’s evolving needs, providing services that outpace their desires, and boosting their institution’s ranking.


Evolving Needs of Students: Trends to Watch in 2020

It’s no surprise that the landscape of higher education is different today than it was a decade or even five years ago. Colleges and universities are kept on their toes anticipating and meeting the evolving needs of their students. As a conduit for improved student engagement, increased revenue, and streamlined operations for higher education auxiliary services, we have seen, first hand, the challenges and opportunities facing today’s college campuses. Being in the business of CX (customer experience) technology gives us a unique perspective on the latest trends impacting higher education in 2020 and beyond. Here are the six trends in higher education to watch in 2020 and our take on what you need to know from the perspective as a leader in auxiliary services.