CX monitoring across campus
Overview
Fusion CX is an all-encompassing, customizable enterprise-wide platform designed to empower you in monitoring customer feedback throughout your campus, while providing valuable data for informed and strategic decision-making. By leveraging the power of customer feedback, AI, analytics, and intuitive dashboards, we simplify the process of monitoring and enhancing CX.
With Fusion CX, you gain the ability to collect customer feedback from every touchpoint, ensuring a holistic understanding of their experiences. Our advanced AI and analytics capabilities transform this feedback into actionable insights, enabling you to make data-driven decisions that directly impact customer satisfaction.
Regardless of your customers’ location, Fusion CX offers comprehensive data analytics, helping you improve the customer experience, increase retention rates, and ultimately drive enrollment growth. By harnessing the full potential of Fusion CX, you can proactively address pain points, identify opportunities for improvement, and deliver a superior experience that sets your institution apart.
Customize your platform by choosing the departments or services you would like to monitor
- Advancement
- Athletics
- Auxiliary Services
- Bookstore
- Business Services
- Campus Services
- Career Center
- Conferencing Center
- Counselling Center
- Development
- Dining
- Event Services
- Facilitiess
- Fitness Center
- Health Center
- Housing
- Human Resources
- Inclusion & Equity
- International Programs
- International Student Services
- Intramurals
- Laundry
- Mail Services
- Marketing
- Parking
- Printing Services
- Student Government
- Transportation
- Technology Services
- Tutoring
- Vending
Choose the different ways you want to monitor the CX in each area
Audits
Real-Time Feedback
Mystery Shopping
Outbound Marketing
Problem Reporting
Surveys
Higher Education CX and audit products
Touchwork’s solutions enable institutions to measure feedback about their customer experience and gain a better understanding of how operations are performing to ensure overall business success. Coupled with Fusion CX’s advanced reporting capabilities and AI Insights, you can effortlessly gain valuable insights for strategic decision-making.
The Touchwork Platform
Touchwork’s solutions are cloud-based and built on the Kinetica CX platform. They offer real-time results, advanced reporting, and analysis capabilities. These solutions are easy to deploy, do not require on-site IT support, and are optimized for mobile use.
Fusion CX integrates advanced AI with data collected from Kinetica CX products to take data analysis to the next level. It provides a comprehensive data experience with benchmarking, flexible dashboards, KPIs, reporting, and automation.
Ready to optimize your business with better customer experiences?
Embrace Fusion CX and unlock the tools you need to cultivate a customer-centric campus environment, fostering long-lasting relationships and driving your institution’s success.
