Best Practices for Maintaining a Positive Student Experience During COVID-19

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The future of higher education is evolving in real-time. Like so many other industries, it finds itself in a crisis-driven response mode –  one that has upended the traditional on-campus college experience. While many institutions already have extensive experience providing remote programs and services, few have had to do so on such a massive and immediate scale as we’re seeing today. Delivering programs and services remotely comes with a variety of unique challenges and considerations. Maintaining a positive student experience and embracing a growing and necessary virtual community is a priority for higher education and the many auxiliary services it hosts today. Here are timely and effective tactics that are easily implemented by leaders in higher education auxiliary services right now.

How Stimulus Package Affects Higher Education

Last week the $2 trillion Coronavirus Aid, Relief, and Economic Security Act (CARES), was signed into law.

The measure included a $30.75 billion Education Stabilization Fund designed to help state and local school districts and postsecondary institutions in their efforts to respond to the unprecedented pandemic that’s sweeping across the country and the world. Of that amount, $14.3 billion is specifically earmarked for institutions of higher education to help address the financial and operational upheaval that has been taking place.

How Colleges Can Serve Students During COVID-19 Pandemic

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The world is much different today than it was in 2019, and college campuses are rapidly closing their doors in response to the COVID-19 mandates by federal and state authorities to help stop the spread of the novel coronavirus.

However, just because campuses are shutting down classes doesn’t mean that all students have somewhere to go. In fact, NPR reports that many students are stranded on campuses with nowhere to go. And just because classes are canceled, doesn’t mean that they stop needing their basic needs like food and living amenities.

Fortunately, some colleges and universities are already adjusting operations to meet the needs of their students in this time of crisis. Here is what you can do as a leader in higher education auxiliary service to meet the demand of students amidst the COVID-19 pandemic.

How to Monitor Multiple Auxiliary Operations Effectively

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For those in auxiliary service leadership, one of the biggest challenges can be juggling the management of multiple auxiliary operations effectively.

Successfully doing this comes down to implementing best practices and key tools that help keep auxiliary services running smoothly.

Let’s take a closer look at some of the tools and processes that can be particularly useful in this effort whether you’re managing multiple dining facilities, campus kiosks, bookstores, or any other auxilary operation.

Evolving Needs of Students: Trends to Watch in 2020

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It’s no surprise that the landscape of higher education is different today than it was a decade or even five years ago. Colleges and universities are kept on their toes anticipating and meeting the evolving needs of their students. As a conduit for improved student engagement, increased revenue, and streamlined operations for higher education auxiliary services, we have seen, first hand, the challenges and opportunities facing today’s college campuses. Being in the business of CX (customer experience) technology gives us a unique perspective on the latest trends impacting higher education in 2020 and beyond. Here are the six trends in higher education to watch in 2020 and our take on what you need to know from the perspective as a leader in auxiliary services.

Why You’re Losing Student Enrollment to Your Competition

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It’s probably safe to say that one of the primary business goals of any institution of higher education is to increase enrollment and retention rates. After all, as a business, your students are your customers. Being able to continuously attract your ideal student is not only paramount to your growth, it’s what affords you the ability to empower the next generation of professionals and leaders.

The New Ways the Healthcare Industry is Revolutionizing the Patient Experience

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It’s not often the case that patients enter a hospital for overwhelmingly positive reasons.

However, whether they’re there to resolve a long-standing illness or to manage the symptoms of an ongoing condition, there are ways to revolutionize their experience for the better.

Using new technologies, the healthcare industry is starting to redefine what it means to be a patient. If you’re a hospital director, ward manager, or staff member, you may want to learn more about how these changes are taking place.

The CX Opportunities at Airports that Could Increase Traveler Delight

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Whether your customers are taking a domestic flight or they’re heading abroad, they’ll probably find their airport experience exciting.

At the same time, there are plenty of opportunities for it to become stressful. From the crowds to waiting in lines, there are lots of ways Customer Experience (CX) can head on a downward spiral when flying. Fortunately, advances in technology mean you can create CX opportunities that increase traveler delight.

What Students Want on College Campuses

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The world of higher education is changing. From how students prefer to learn to the type of experiences they want, and how much they are willing to pay for a degree, colleges are in a continuous state of evolution to keep up with the preferences of their ideal students.

Adopting the best practice of soliciting and acting upon student feedback ensures colleges and universities can keep a pulse on what students want on their college campus. Generally speaking, here is what we know right now in terms of what students want on college campuses.

How the Best Hospitals Collect and Track Real-Time Patient Feedback

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Patient satisfaction isn’t just an interest for top medical facilities, it is one of the highest priorities so that hospitals can improve upon the quality of the care they provide.

While patient satisfaction is not necessarily uniform in how it is measured or acted upon across facilities, states, and countries, it is collectively viewed as a valuable metric to identify gaps in patient care and opportunities for improvement.

Here are just a few examples of how the best medical systems collect and track real-time patient feedback.