Best practice series: Tip #1 – Think like a marketer when publishing student comments

The TxtandTell Digital Comment Boards are great for sharing information, engaging students and communicating the actions you are taking based on their feedback.

As unit managers may not have the required marketing experience, consider having a dining services marketing person review the student comments and actually do the responses, screen moderation and publishing to the screens. This typically need only take a few minutes each day.

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Establishing a “service oriented” mindset is important when replying to and posting student comments and dining management responses. This will go a long way in creating a friendly and constructive environment to have a public conversation with your customers.

Use a marketing orientated person to post responses to student comments.