Empowering student voices: NC State’s mobile feedback journey
Empowering student voices: NC State’s mobile feedback journey Jennifer Gilmore, Director of Marketing/Communications, NC State University Keith Smith, Director of Board Operations and Sustainability, NC State Dining Paul Matney, Business Officer, and Operations Research Graduate Student, NC State Dining NC State Dining utilizes mobile tech to gather feedback, address concerns, and elevate customer satisfaction NC […]
Raising service levels at London Stansted Airport to new heights
Raising service levels at London Stansted Airport to new heights Robbie Barrigan, Cleaning Quality and Compliance Manager, London Stansted Airport Alison Karmellhi, Soft Services Manager, London Stansted Airport Enhancing the passenger experience The state-of-the-art Touchwork auditing tool has been very effective in enabling London Stansted Airport’s soft service team to meet service standards requirements and […]
How Florida Tech is enhancing the student dining experience
Evan Olsen, Associate Director, Florida Tech | Campus Dining Adding a touch of excellence to student menus Touchwork’s TxtTapScan&Tell (previously TxtandTell) is enabling Florida Tech Campus Dining to ensure the best experience for the many college students and guests who dine at its main dining hall, Panther Dining, as well as Panther Food Court, Center […]
California State University, Northridge launches new customer satisfaction program
California State University, Northridge launches new customer satisfaction program What do you do when you look at your operations and think, “How can we do this better?” That’s exactly what Mike Lennon, Associate Director, Campus Dining of The University Corporation (TUC) at California State University, Northridge (CSUN) thought a year and a half ago. Mike […]
How Dartmouth College is leveraging real-time feedback
How Dartmouth College is leveraging real-time feedback Dartmouth College introduced Touchwork’s TxtandTell Solution at the end of 2016, and they are already seeing favorable results within 6 months. Dartmouth College in Hanover, New Hampshire was seeking a solution that would allow front line operations staff to engage at much higher levels with students. Keeping a pulse on […]
Building a voice of the customer strategy for contact centres
Building a voice of the customer strategy for contact centres How Johnson &Johnson (Pty) Ltd used real-time customer feedback to turn customer experience into profit. Although progress has been made by South African companies to recognise that the voice of the customer (VoC) and employee (VoE) is critical to its success and sustainability, it is […]