How Florida Tech is enhancing the student dining experience

Evan Olsen, Associate Director, Florida Tech | Campus Dining

Evan Olsen, Associate Director, Florida Tech | Campus Dining Adding a touch of excellence to student menus Touchwork’s TxtandTell is enabling Florida Tech Campus Dining to ensure the best experience for the many college students and guests who dine at its main dining hall, Panther Dining, as well as Panther Food Court, Center Court, Panther […]

California State University, Northridge launches new customer satisfaction program

How-College-Campuses-Are-Leveraging-Real-Time-Feedback-to-Increase-Revenue

California State University, Northridge launches new customer satisfaction program What do you do when you look at your operations and think, “How can we do this better?” That’s exactly what Mike Lennon, Associate Director, Campus Dining of The University Corporation (TUC) at California State University, Northridge (CSUN) thought a year and a half ago. Mike […]

How Dartmouth College is leveraging real-time feedback

darmouth-dining

How Dartmouth College is leveraging real-time feedback Dartmouth College introduced Touchwork’s TxtandTell Solution at the end of 2016, and they are already seeing favorable results within 6 months. Dartmouth College in Hanover, New Hampshire was seeking a solution that would allow front line operations staff to engage at much higher levels with students. Keeping a pulse on […]

Building a voice of the customer strategy for contact centres

Building-a-voice-of-the-customer-strategy-for-contact-centres

Building a voice of the customer strategy for contact centres How Johnson &Johnson (Pty) Ltd used real-time customer feedback to turn customer experience into profit. Although progress has been made by South African companies to recognise that the voice of the customer (VoC) and employee (VoE) is critical to its success and sustainability, it is […]