Enhancing decision-making with Fusion CX: The value of reporting dashboards for Higher Education leadership
Enhancing decision-making with Fusion CX: The value of reporting dashboards for Higher Education leadership In the ever-evolving higher education landscape, senior leadership teams face numerous challenges in effectively managing and optimizing campus operations. To enhance the overall student experience, institutions require actionable insights derived from real-time data. Touchwork’s Fusion CX offers robust reporting dashboards that […]
New update: Reaction GIFs made simple
New update: Reaction GIFs made simple Over time, we have observed a trend among our ShowandTell users and moderators – responding to student and customer feedback using memes and GIFs, often through external links and uploads. We are pleased to announce that our Dev team has made users’ lives much easier by integrating reaction GIFs […]
Closing the CX loop: Enhancing CX for long-term business success
Closing the loop: Enhancing CX for long-term business success In today’s competitive business landscape, organizations strive to deliver exceptional experiences that not only meet but exceed customer expectations. This pursuit of excellence is driven by the understanding that exceptional service leads to customer loyalty, advocacy, increased revenue, and ultimately, long-term business success. However, achieving such […]
Gaining insights and productivity boosts by hitching AI to your feedback data
Gaining insights and productivity boosts by hitching AI to your feedback data Written by Craig Lotter, Software Developer at Touchwork AI or Artificial Intelligence, the old catch-all name for software projects looking to allow computers to figure things out or come up with solutions by themselves without being told the exact steps on how […]
Survey results: Enhancing resident experience in senior dining
Survey results: Enhancing resident experience in senior dining The Senior Dining Association (SDA) Synergy Conference, held in Houston, TX from April 16 to 19, served as a dynamic platform for senior dining and hospitality professionals to convene and explore the latest trends and innovations in the industry. Touchwork conducted a comprehensive survey during the event […]
Touchwork showcases innovative healthcare solutions at SDA Synergy Conference
Touchwork showcases innovative healthcare solutions at SDA Synergy Conference Touchwork, a leading provider of real-time feedback and auditing solutions was a proud sponsor of the recent Senior Dining Association (SDA) Synergy Conference in Houston. The event brought together hospitality and senior dining professionals to discuss the latest trends and innovations in the industry. Touchwork’s CEO, […]
Campus engagement survey conducted by Touchwork at NACAS C3X 2022
Campus engagement survey conducted by Touchwork at NACAS C3X 2022 Touchwork conducted a survey at the National Association of College Auxiliary Services (NACAS) C3X Annual Conference and Expo in November 2022 to gain insights into the higher education industry. The survey aimed to understand how institutions obtain feedback from students, communicate with staff and students, […]
Streamline your food safety and other audit processes
Streamline your food safety and other audit processes Regular audits of operational processes are mandatory to comply with a host of regulatory requirements in most industries. In food service operations, regulatory food safety and sanitation audits, among others, safeguard the health and safety of customers and protect you against loss of licensure, fines, or even […]
Sparking feedback through NFC tags and stickers
Sparking feedback through NFC tags and stickers Written by Craig Lotter, Software Developer at Touchwork The idea of collecting feedback from your customers via a web form is almost as old as the Internet itself, though of course this only really took off with the later introduction of the smartphone when the web finally went […]
6 steps to monitor customer satisfaction
6 steps to monitor customer satisfaction Engaged customers are loyal customers A well-designed customer satisfaction feedback program is crucial for improving business performance. But, how we obtain that feedback varies. Quick in-the-moment feedback surveys, consisting of a maximum of three to four questions and comments, provide real-time feedback at the point of engagement. This, in turn, […]
