Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services We are pleased to announce a partnership with Envision Strategies, marking a significant milestone for Touchwork in our ongoing commitment to providing top-tier solutions that enable organizations to monitor, measure, and ultimately enhance their customer experience.  Envision Strategies is a consultancy dedicated to assisting foodservice […]

Beyond the office: Getting to know Aaron Turcios

Aaron Turcios, Customer Success Specialist

Beyond the office: Getting to know Aaron Turcios Meet Aaron Turcios, our Customer Success Specialist here at Touchwork, dedicated to delivering customer success for almost a year. However, Aaron’s impact reaches beyond his professional domain. He shares a mix of hobbies and passions that contribute to the allure of his already interesting personality. Basketball excursions […]

Insights from our recent customer satisfaction survey

client survey

Insights from our recent customer satisfaction survey We’re pleased to share the findings from our latest Touchwork Customer Satisfaction survey conducted in February and we invite you to explore these insights with us. They provide valuable glimpses into our commitment to excellence and continuous enhancement of our offerings. Overall satisfaction The feedback we received indicates […]

Mystery shopping for managing and elevating campus CX

mystery shopping

Mystery shopping for managing and elevating campus CX In an era where higher education institutions are increasingly focused on delivering exceptional campus experiences, the pursuit of innovative strategies to boost operational efficiency and service excellence has become a top priority.  Among these strategies, the adoption of mystery shopping programs stands out as a promising avenue […]

Creating a student-centric campus: How CX monitoring tools drive success

student-centric campus

Creating a student-centric campus: How CX monitoring tools drive success Higher education institutions are not merely centers of learning but also creators of enriching experiences for their students. A student-centric approach emphasizes understanding and meeting the needs of students, ultimately fostering an environment conducive to learning and growth. One avenue to achieve this is through […]

The importance of benchmarking surveys in performance analysis

benchmarking survey

The importance of benchmarking surveys in performance analysis Benchmarking surveys are crucial tools for informed decision-making, providing essential data on organizational performance and market position. At Touchwork, we’ve enhanced these surveys through collaborations with industry leaders like American Dining Creations, NACUFS, and Aladdin Campus Dining. This article will explain benchmarking, how it fits with our […]

Beyond the office: Getting to know Emily Sandow

Emily Sandow

Beyond the office: Getting to know Emily Sandow Say hello to Emily Sandow, an integral part of Touchwork’s sales team. For those fortunate enough to have met or worked with Emily, they will undoubtedly agree that her vibrant energy and infectious laughter bring a special spark to any occasion. Emily is an Account Executive, bringing […]

TellUs – Boosting campus engagement. Coming soon!

TellUs

TellUs – Boosting campus engagement. Coming soon! Establishing and nurturing meaningful connections with students, staff, and faculty is a critical aspect of higher education. Understanding the heartbeat of your campus community is key to ongoing improvement and creating a positive experience for everyone involved.  Enter TellUs, a marketing support program available to all existing and […]

Navigating everyday challenges: The practical side of problem reporting in self-service areas

problem reporting

Navigating everyday challenges: The practical side of problem reporting in self-service areas In the landscape of self-service operations, ensuring smooth functionality and addressing issues promptly are key elements in delivering a positive customer experience. FixIT, Touchwork’s problem reporting tool, is designed to streamline issue resolution across various domains, from vending machines to restrooms and locker […]

Transforming customer insights with advanced AI models

AI Insights

Transforming customer insights with advanced AI models In the dynamic realm of customer experience management, harnessing the potential of artificial intelligence (AI) has become a pivotal strategy. Leading this transformative wave is AI Insights, an innovative module developed by Touchwork and integrated into the Kinetica CX platform. In this blog post, we’ll explore the dynamic […]