Webinar: Collecting and making sense of campus feedback with AI
Webinar: Collecting and making sense of campus feedback with AI On November 19, Touchwork hosted a webinar titled Closing the Loop: How to Collect and Make Sense of Campus Feedback with AI. The session brought together experts from leading institutions to discuss how campuses are transforming feedback collection and audit processes with the help of […]
Food safety in campus dining: Strategies for success
Food safety in campus dining: Strategies for success Food safety in higher education dining services is paramount, with institutions such as Vanderbilt and Cal Poly Pomona leading the charge through rigorous food safety audits and the use of innovative tools like CheckIT. These measures are pivotal not only for maintaining student health and regulatory compliance […]
Boosting campus engagement: Best SMS marketing practices
Boosting campus engagement: Best SMS marketing practices Effective communication is crucial for higher education institutions, especially in an era where students and staff are constantly on the move. SMS marketing offers a direct and immediate way to reach your audience, with SMS messages typically opened within 3 minutes of receipt and boasting open rates around […]
The critical need for vigilance in food allergy management
The critical need for vigilance in food allergy management Earlier this year, a Massachusetts family was awarded $200,000 in damages after their daughter consumed a burrito that contained peanut sauce in 2019, despite clearly stating her peanut allergy on the order. This case underscores the importance of rigorous allergy management in the foodservice industry and […]
Webinar: Creating allergy-conscious dining environments
Webinar: Creating allergy-conscious dining environments On July 30, Touchwork hosted a webinar aimed at addressing the complexities of managing food allergies within college campus dining environments. This session brought together experienced campus dietitians to share their expertise and experiences in creating safer and more inclusive dining options for students with food allergies. Our speakers included: […]
Touchwork and Envision Strategies: Partnership in Technology and Consulting Services
Touchwork and Envision Strategies: Partnership in Technology and Consulting Services We are pleased to announce a partnership with Envision Strategies, marking a significant milestone for Touchwork in our ongoing commitment to providing top-tier solutions that enable organizations to monitor, measure, and ultimately enhance their customer experience. Envision Strategies is a consultancy dedicated to assisting foodservice […]
Insights from our recent customer satisfaction survey
Insights from our recent customer satisfaction survey We’re pleased to share the findings from our latest Touchwork Customer Satisfaction survey conducted in February and we invite you to explore these insights with us. They provide valuable glimpses into our commitment to excellence and continuous enhancement of our offerings. Overall satisfaction The feedback we received indicates […]
Mystery shopping for managing and elevating campus CX
Mystery shopping for managing and elevating campus CX In an era where higher education institutions are increasingly focused on delivering exceptional campus experiences, the pursuit of innovative strategies to boost operational efficiency and service excellence has become a top priority. Among these strategies, the adoption of mystery shopping programs stands out as a promising avenue […]
Creating a student-centric campus: How CX monitoring tools drive success
Creating a student-centric campus: How CX monitoring tools drive success Higher education institutions are not merely centers of learning but also creators of enriching experiences for their students. A student-centric approach emphasizes understanding and meeting the needs of students, ultimately fostering an environment conducive to learning and growth. One avenue to achieve this is through […]
The importance of benchmarking surveys in performance analysis
The importance of benchmarking surveys in performance analysis Benchmarking surveys are crucial tools for informed decision-making, providing essential data on organizational performance and market position. At Touchwork, we’ve enhanced these surveys through collaborations with industry leaders like American Dining Creations, NACUFS, and Aladdin Campus Dining. This article will explain benchmarking, how it fits with our […]