AHF Coffee Talk: Enhancing Patient Feedback with Touchwork
AHF Coffee Talk: Enhancing Patient Feedback with Touchwork On 11 February 2025, AHF hosted a Coffee Talk titled Enhancing Patient Feedback with Touchwork. The session brought together experts from Centra Health and Touchwork who discussed how Centra Health has transformed the patient experience with Touchwork’s real-time feedback and audit solutions. The speakers included: Ryan Miller, […]
Enhancing campus dining: Touchwork powers the NACUFS customer satisfaction benchmarking survey
Enhancing campus dining: Touchwork powers the NACUFS customer satisfaction benchmarking survey At Touchwork, we’re proud to collaborate with the National Association of College & University Food Services (NACUFS) to manage their Customer Satisfaction Benchmarking Survey. This initiative serves as a vital tool for higher education institutions seeking to elevate their campus dining experiences by collecting […]
Simplifying the hiring process: How Dartmouth improved employee recruitment with text-based solutions
Simplifying the hiring process: How Dartmouth improved employee recruitment with text-based solutions Finding the right talent for campus dining jobs in rural areas can be challenging. Dartmouth College faced this issue firsthand when it came to recruiting for positions like dishwashers, cooks, and other essential dining roles. The hiring process – designed to accommodate everyone […]
Customer experience through a CFO’s lens: How CX metrics mirror financial reporting
Customer experience through a CFO’s lens: How CX metrics mirror financial reporting In the world of finance, numbers tell a story. Financial data brings clarity, helping CFOs and financial directors assess an organization’s health. Have you considered that customer experience (CX) data works in a similar way? Just as balance sheets and profit and loss […]
Improving student health services with real-time feedback: Lessons from Georgia Southern University
Improving student health services with real-time feedback: Lessons from Georgia Southern University Student health centers play a critical role in supporting the well-being of college students, yet gathering meaningful feedback to continually improve these services has often been a challenge. Georgia Southern University is setting the standard by using real-time feedback tools, such as TxtTapScan&Tell, […]
Webinar: Collecting and making sense of campus feedback with AI
Webinar: Collecting and making sense of campus feedback with AI On November 19, Touchwork hosted a webinar titled Closing the Loop: How to Collect and Make Sense of Campus Feedback with AI. The session brought together experts from leading institutions to discuss how campuses are transforming feedback collection and audit processes with the help of […]
Food safety in campus dining: Strategies for success
Food safety in campus dining: Strategies for success Food safety in higher education dining services is paramount, with institutions such as Vanderbilt and Cal Poly Pomona leading the charge through rigorous food safety audits and the use of innovative tools like CheckIT. These measures are pivotal not only for maintaining student health and regulatory compliance […]
Boosting campus engagement: Best SMS marketing practices
Boosting campus engagement: Best SMS marketing practices Effective communication is crucial for higher education institutions, especially in an era where students and staff are constantly on the move. SMS marketing offers a direct and immediate way to reach your audience, with SMS messages typically opened within 3 minutes of receipt and boasting open rates around […]
The critical need for vigilance in food allergy management
The critical need for vigilance in food allergy management Earlier this year, a Massachusetts family was awarded $200,000 in damages after their daughter consumed a burrito that contained peanut sauce in 2019, despite clearly stating her peanut allergy on the order. This case underscores the importance of rigorous allergy management in the foodservice industry and […]
Webinar: Creating allergy-conscious dining environments
Webinar: Creating allergy-conscious dining environments On July 30, Touchwork hosted a webinar aimed at addressing the complexities of managing food allergies within college campus dining environments. This session brought together experienced campus dietitians to share their expertise and experiences in creating safer and more inclusive dining options for students with food allergies. Our speakers included: […]
