Beyond the office: Getting to know Emily Sandow

Emily Sandow

Beyond the office: Getting to know Emily Sandow Say hello to Emily Sandow, an integral part of Touchwork’s sales team. For those fortunate enough to have met or worked with Emily, they will undoubtedly agree that her vibrant energy and infectious laughter bring a special spark to any occasion. Emily is an Account Executive, bringing […]

TellUs – Boosting campus engagement. Coming soon!

TellUs

TellUs – Boosting campus engagement. Coming soon! Establishing and nurturing meaningful connections with students, staff, and faculty is a critical aspect of higher education. Understanding the heartbeat of your campus community is key to ongoing improvement and creating a positive experience for everyone involved.  Enter TellUs, a marketing support program available to all existing and […]

Navigating everyday challenges: The practical side of problem reporting in self-service areas

problem reporting

Navigating everyday challenges: The practical side of problem reporting in self-service areas In the landscape of self-service operations, ensuring smooth functionality and addressing issues promptly are key elements in delivering a positive customer experience. FixIT, Touchwork’s problem reporting tool, is designed to streamline issue resolution across various domains, from vending machines to restrooms and locker […]

Transforming customer insights with advanced AI models

AI Insights

Transforming customer insights with advanced AI models In the dynamic realm of customer experience management, harnessing the potential of artificial intelligence (AI) has become a pivotal strategy. Leading this transformative wave is AI Insights, an innovative module developed by Touchwork and integrated into the Kinetica CX platform. In this blog post, we’ll explore the dynamic […]

Touchwork achieves SOC 2 Type II Compliance: A new standard in data security

Soc 2

Touchwork achieves SOC 2 Type II Compliance: A new standard in data security   We are excited to announce that Touchwork has achieved SOC 2 Type II compliance, marking a significant step forward in our commitment to maintaining the highest standards of data security for our clients and partners. In collaboration with Vanta & Advantage […]

Building better communities: Real-time feedback in Higher Education housing

student housing

Building better communities: Real-time feedback in Higher Education housing In the world of higher education, providing students with a comfortable and secure place to call home is a top priority for university housing departments. Creating an optimal living environment for students can be a complex challenge, given the ever-changing nature of student housing. This is […]

Navigating student allergies: How campuses are prioritizing student health

student food allergy

Navigating student allergies: How campuses are prioritizing student health In recent years, college dining halls have found themselves grappling with a new reality: a steady rise in students presenting multiple, complex allergies and specific dietary requirements. Initially, campuses attempted to address this mounting issue through the introduction of top 9 allergy free stations. However, this […]

The future feast: Dining in 2030 and beyond

Future of dining

The future feast: Dining in 2030 and beyond Introduction The world is evolving rapidly, and so are our expectations when it comes to dining experiences. In higher education institutions, the future of student dining holds exciting possibilities that go beyond the conventional dining hall or retail setting. By 2030, a substantial 22% of the population […]

Driving efficiency: A notification system for campus parking and transportation management

campus parking

Driving efficiency: A notification system for campus parking and transportation management Parking and transportation challenges on campus are well-known headaches for both students and staff. Institutions often struggle to effectively communicate changes in parking lot availability, closures, or other important updates to their diverse campus populations. However, MarketIT, an outbound marketing tool specializing in bulk […]

Data-driven excellence: The crucial role of data analytics in campus auxiliary services

Campus data

Data-driven excellence: The crucial role of data analytics in campus auxiliary services   Introduction In the complex ecosystem of higher education institutions, campus auxiliary services encompass a wide range of functions, from dining facilities to transportation, bookstore operations, and housing services. These services collectively contribute to the overall campus experience for students, faculty, and staff. […]