Survey results: Enhancing resident experience in senior dining
Survey results: Enhancing resident experience in senior dining The Senior Dining Association (SDA) Synergy Conference, held in Houston, TX from April 16 to 19, served as a dynamic platform for senior dining and hospitality professionals to convene and explore the latest trends and innovations in the industry. Touchwork conducted a comprehensive survey during the event […]
Touchwork showcases innovative healthcare solutions at SDA Synergy Conference
Touchwork showcases innovative healthcare solutions at SDA Synergy Conference Touchwork, a leading provider of real-time feedback and auditing solutions was a proud sponsor of the recent Senior Dining Association (SDA) Synergy Conference in Houston. The event brought together hospitality and senior dining professionals to discuss the latest trends and innovations in the industry. Touchwork’s CEO, […]
Campus engagement survey conducted by Touchwork at NACAS C3X 2022
Campus engagement survey conducted by Touchwork at NACAS C3X 2022 Touchwork conducted a survey at the National Association of College Auxiliary Services (NACAS) C3X Annual Conference and Expo in November 2022 to gain insights into the higher education industry. The survey aimed to understand how institutions obtain feedback from students, communicate with staff and students, […]
Streamline your food safety and other audit processes
Streamline your food safety and other audit processes Regular audits of operational processes are mandatory to comply with a host of regulatory requirements in most industries. In food service operations, regulatory food safety and sanitation audits, among others, safeguard the health and safety of customers and protect you against loss of licensure, fines, or even […]
Sparking feedback through NFC tags and stickers
Sparking feedback through NFC tags and stickers Written by Craig Lotter, Software Developer at Touchwork The idea of collecting feedback from your customers via a web form is almost as old as the Internet itself, though of course this only really took off with the later introduction of the smartphone when the web finally went […]
6 steps to monitor customer satisfaction
6 steps to monitor customer satisfaction Engaged customers are loyal customers A well-designed customer satisfaction feedback program is crucial for improving business performance. But, how we obtain that feedback varies. Quick in-the-moment feedback surveys, consisting of a maximum of three to four questions and comments, provide real-time feedback at the point of engagement. This, in turn, […]
Service levels at airports soar with QR codes
Service levels at airports soar with QR codes Airports are no longer merely transport infrastructure providers. Rather, they are sophisticated businesses in which customer experience provides a strategic competitive edge. Bear in mind that a sizeable portion of international and national passengers select their flight route based on the reputation of the transfer airport. QR […]
Are you losing revenue because you don’t collect student feedback?
Are you losing revenue because you don’t collect student feedback? How to implement a comprehensive voice-of-the-student program Accurate and fast student feedback has never been more crucial than it is today. Living in a fast-paced and competitive society, students have what seem to be an endless amount of options when deciding where they want to […]
Should you use QR codes for customer feedback?
Should you use QR codes for customer feedback? To QR Code or not QR Code is a timely question for any brand these days. As a college or university, you may also be scratching your head, wondering if this is still a relevant trend worth investing time and energy into adopting on campus. QR Codes […]
Do students know what’s happening on campus this year?
Do students know what’s happening on campus this year? Leverage SMS messaging for outbound communications that engages and informs Are you prepared to stay connected with your students this semester? With all the uncertainty the world has faced in the past year and a half, now more than ever it is important to stay connected […]