Insights from our recent customer satisfaction survey

customer survey

Insights from our recent customer satisfaction survey We’re pleased to share the findings from our latest Touchwork Customer Satisfaction survey conducted in February and we invite you to explore these insights with us. They provide valuable glimpses into our commitment to excellence and continuous enhancement of our offerings. Overall satisfaction The feedback we received indicates […]

Mystery shopping for managing and elevating campus CX

Mystery shopping

Mystery shopping for managing and elevating campus CX In an era where higher education institutions are increasingly focused on delivering exceptional campus experiences, the pursuit of innovative strategies to boost operational efficiency and service excellence has become a top priority.  Among these strategies, the adoption of mystery shopping programs stands out as a promising avenue […]

Creating a student-centric campus: How CX monitoring tools drive success

student-centric campus

Creating a student-centric campus: How CX monitoring tools drive success Higher education institutions are not merely centers of learning but also creators of enriching experiences for their students. A student-centric approach emphasizes understanding and meeting the needs of students, ultimately fostering an environment conducive to learning and growth. One avenue to achieve this is through […]

The importance of benchmarking surveys in performance analysis

benchmarking survey

The importance of benchmarking surveys in performance analysis Benchmarking surveys are crucial tools for informed decision-making, providing essential data on organizational performance and market position. At Touchwork, we’ve enhanced these surveys through collaborations with industry leaders like American Dining Creations, NACUFS, and Aladdin Campus Dining. This article will explain benchmarking, how it fits with our […]

TellUs – Boosting campus engagement

TellUs

TellUs – Boosting campus engagement Establishing and nurturing meaningful connections with students, staff, and faculty is a critical aspect of higher education. Understanding the heartbeat of your campus community is key to ongoing improvement and creating a positive experience for everyone involved.  Enter TellUs, a marketing support program available to all existing and new Touchwork […]

Navigating everyday challenges: The practical side of problem reporting in self-service areas

problem reporting

Navigating everyday challenges: The practical side of problem reporting in self-service areas In the landscape of self-service operations, ensuring smooth functionality and addressing issues promptly are key elements in delivering a positive customer experience. FixIT, Touchwork’s problem reporting tool, is designed to streamline issue resolution across various domains, from vending machines to restrooms and locker […]

Transforming customer insights with advanced AI models

AI Insights

Transforming customer insights with advanced AI models In the dynamic realm of customer experience management, harnessing the potential of artificial intelligence (AI) has become a pivotal strategy. Leading this transformative wave is AI Insights, an innovative module developed by Touchwork and integrated into the Kinetica CX platform. In this blog post, we’ll explore the dynamic […]

Touchwork achieves SOC 2 Type II Compliance: A new standard in data security

Soc 2

Touchwork achieves SOC 2 Type II Compliance: A new standard in data security   We are excited to announce that Touchwork has achieved SOC 2 Type II compliance, marking a significant step forward in our commitment to maintaining the highest standards of data security for our clients and partners. In collaboration with Vanta & Advantage […]

Building better communities: Real-time feedback in Higher Education housing

student housing

Building better communities: Real-time feedback in Higher Education housing In the world of higher education, providing students with a comfortable and secure place to call home is a top priority for university housing departments. Creating an optimal living environment for students can be a complex challenge, given the ever-changing nature of student housing. This is […]

Navigating student allergies: How campuses are prioritizing student health

student food allergy

Navigating student allergies: How campuses are prioritizing student health In recent years, college dining halls have found themselves grappling with a new reality: a steady rise in students presenting multiple, complex allergies and specific dietary requirements. Initially, campuses attempted to address this mounting issue through the introduction of top 9 allergy free stations. However, this […]