Food safety regulations Food safety regulations refers to the laws and administrative rules that regulate to protect and maintain food safety. Food safety laws and regulations are sets of government mandates that apply to suppliers, producers, and customers. These laws regulate and control all procedures in the entire food supply chain including supply, production, and […]
Close the CX loop on your food service operations Written by Johann Leitner A great customer experience (CX) is essential to ensure guest satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your food service operations. This white paper introduces a model that describes how real-time feedback processes are critical to close […]
Food service audit standards and best practices Written by Jonathan S Youngleson & Johann Leitner Although the terms for food service audit standards and food inspections are sometimes used interchangeably, there are important differences between them. While audits and inspections may address some of the same standards, such as the rules in the Food Safety […]
Insights into real-time patient feedback and audit methodology used by AHF members Survey conducted by Touchwork at AHF 2022 Written by: Jonathan Youngleson & Johann Leitner Abstract: During the AHF 2022 Conference held at Scottsdale, AZ from Aug 8-11, 2022 Touchwork ran a competition/survey using its real-time feedback data collection and analysis solution. Prior to […]
Using low cost mobile phone technology to empower the utility workforce and enhance operational effectiveness.