Monitor CX across multiple departments
Overview
Fusion CX for Auxiliary Services is the ultimate performance-driven CX platform tailored specifically for higher education Auxiliary, Business, and Campus Services. Streamlining the process of monitoring customer experience across multiple departments has never been easier. With Fusion CX, you can effortlessly gather customer feedback and harness the power of AI-driven data analysis, all conveniently accessible through your fully customized dashboard.
Having access to reliable and insightful data at your fingertips empowers you to make strategic decisions that directly enhance the customer experience, ultimately leading to increased revenue and success. We understand that Auxiliary, Business, and Campus Services vary from one institution to another, which is why we have designed a highly customizable platform that allows you to focus on the departments that matter most to you.
Simply inform us about the specific areas you wish to monitor CX, and we will build a dashboard tailored to your exact requirements. No unnecessary clutter or irrelevant information. Our platform and dashboard are designed to meet the unique needs of your department, ensuring that you have the right tools to drive customer satisfaction and achieve your goals.
Common areas on campuses where we see benefits of CX monitoring
Bookstore
Conferencing Centers
Dining
Event Services
Laundry
Mail Services
Parking & Transportation
Printing Services
Vending
By leveraging Fusion CX for Auxiliary Services, you can optimize operations, identify areas for improvement, and deliver an exceptional customer experience that sets your institution apart. Let us partner with you in creating a CX monitoring solution that aligns precisely with your department’s objectives.
Choose the different ways you want to monitor the CX in each area
Audits
Real-Time Feedback
Mystery Shopping
Outbound Marketing
Problem Reporting
Surveys
Higher Education CX and audit products
Touchwork’s solutions enable institutions to measure feedback about their customer experience and gain a better understanding of how operations are performing to ensure overall business success. Coupled with Fusion CX’s advanced reporting capabilities and AI Insights, you can effortlessly gain valuable insights for strategic decision-making.
The Touchwork Platform
Touchwork’s solutions are cloud-based and built on the Kinetica CX platform. They offer real-time results, advanced reporting, and analysis capabilities. These solutions are easy to deploy, do not require on-site IT support, and are optimized for mobile use.
Fusion CX integrates advanced AI with data collected from Kinetica CX products to take data analysis to the next level. It provides a comprehensive data experience with benchmarking, flexible dashboards, KPIs, reporting, and automation.
Ready to optimize your business with better customer experiences?
Embrace Fusion CX and unlock the tools you need to cultivate a customer-centric campus environment, fostering long-lasting relationships and driving your institution’s success.
