fusion AX Servive

Monitor CX across multiple departments

auxiliary services
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Overview

Fusion CX for Auxiliary Services is the ultimate performance-driven CX platform tailored specifically for higher education Auxiliary, Business, and Campus Services. Streamlining the process of monitoring customer experience across multiple departments has never been easier. With Fusion CX, you can effortlessly gather customer feedback and harness the power of AI-driven data analysis, all conveniently accessible through your fully customized dashboard.

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Having access to reliable and insightful data at your fingertips empowers you to make strategic decisions that directly enhance the customer experience, ultimately leading to increased revenue and success. We understand that Auxiliary, Business, and Campus Services vary from one institution to another, which is why we have designed a highly customizable platform that allows you to focus on the departments that matter most to you.

Simply inform us about the specific areas you wish to monitor CX, and we will build a dashboard tailored to your exact requirements. No unnecessary clutter or irrelevant information. Our platform and dashboard are designed to meet the unique needs of your department, ensuring that you have the right tools to drive customer satisfaction and achieve your goals.

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Common areas on campuses where we see benefits of CX monitoring

By leveraging Fusion CX for Auxiliary Services, you can optimize operations, identify areas for improvement, and deliver an exceptional customer experience that sets your institution apart. Let us partner with you in creating a CX monitoring solution that aligns precisely with your department’s objectives.

Choose the different ways you want to monitor the CX in each area

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Audits

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Real-Time Feedback

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Mystery Shopping

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Outbound Marketing

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Problem Reporting

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Surveys

Higher Education CX and audit products

Touchwork’s solutions enable institutions to measure feedback about their customer experience and gain a better understanding of how operations are performing to ensure overall business success. Coupled with Fusion CX’s advanced reporting capabilities and AI Insights, you can effortlessly gain valuable insights for strategic decision-making.

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Fusion CX

Advanced dashboards & reporting

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ShopandTell

Mystery shopping

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TouchandTell

Kiosk-based feedback

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In-the-moment feedback

The Touchwork Platform

Touchwork’s solutions are cloud-based and built on the Kinetica CX platform. They offer real-time results, advanced reporting, and analysis capabilities. These solutions are easy to deploy, do not require on-site IT support, and are optimized for mobile use.

Fusion CX integrates advanced AI with data collected from Kinetica CX products to take data analysis to the next level. It provides a comprehensive data experience with benchmarking, flexible dashboards, KPIs, reporting, and automation.

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“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre, 
Johnson & Johnson, South Africa

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech, 
Campus Dining

“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”

- Robbie Barrigan | Cleaning Quality and Compliance Manager, 
Asset Soft Services of London Stansted Airport

“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”

- Alison Karmellhi | Contract Manager, 
London Stansted Airport

“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“

- Richard Duckworth | Commercial Trading Manager, 
East Midlands Airport

Ready to optimize your business with better customer experiences?

Embrace Fusion CX and unlock the tools you need to cultivate a customer-centric campus environment, fostering long-lasting relationships and driving your institution’s success.

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Higher Education Resources

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Beyond the office: Getting to know Emily Sandow

TellUs

TellUs - Boosting campus engagement. Coming soon!

problem reporting

Navigating everyday challenges: The practical side of problem reporting in self-service areas