Performance-driven CX platform for dining
Introducing Fusion CX for Dining, the unparalleled performance-driven CX platform designed exclusively for higher education Dining Services. From its inception, Touchwork has been committed to providing cutting-edge solutions tailored specifically to meet the unique needs of Dining Services on campus. Today, we offer a comprehensive suite of products that empower you with real-time feedback and data analytics, enabling data-driven decision-making like never before.
CX platform for dining operations
The Dining CX Platform seamlessly integrates all of these innovative products, combining them with an intuitive dashboard that simplifies the delivery of superior customer satisfaction. With this powerful platform at your fingertips, you can effortlessly audit operations, gather valuable in-the-moment feedback, support mystery shopping initiatives, effectively market to customers, identify and address problem areas, and conduct comprehensive customer surveys, among many other features.
Holistic view of dining feedback
Monitoring and enhancing your customers’ dining experience has never been easier or more efficient. The Dining CX Platform equips you with the tools and insights you need to proactively identify areas for improvement, make informed decisions, and deliver an exceptional dining experience that exceeds expectations.
With Fusion CX for Dining, you gain a holistic view of your customers’ feedback and preferences, enabling you to adapt and refine your dining services to meet their evolving needs. Embrace this transformative platform and elevate your campus dining experience to new heights of excellence.
Higher Education CX and audit products
Touchwork’s solutions enable institutions to measure feedback about their customer experience and gain a better understanding of how operations are performing to ensure overall business success. Coupled with Fusion CX’s advanced reporting capabilities and AI Insights, you can effortlessly gain valuable insights for strategic decision-making.
The Touchwork Platform
Touchwork’s solutions are cloud-based and built on the Kinetica CX platform. They offer real-time results, advanced reporting, and analysis capabilities. These solutions are easy to deploy, do not require on-site IT support, and are optimized for mobile use.
Fusion CX integrates advanced AI with data collected from Kinetica CX products to take data analysis to the next level. It provides a comprehensive data experience with benchmarking, flexible dashboards, KPIs, reporting, and automation.
“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”
“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”
“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”
“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”
“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”
“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“
Ready to optimize your business with better customer experiences
Embrace Fusion CX and unlock the tools you need to cultivate a customer-centric campus environment, fostering long-lasting relationships and driving your institution’s success.