fusion dining

Performance-driven CX platform for dining

Dining Feedback
CX Auxiliary Services overview

Overview

Introducing Fusion CX for Dining, the unparalleled performance-driven CX platform designed exclusively for higher education Dining Services. From its inception, Touchwork has been committed to providing cutting-edge solutions tailored specifically to meet the unique needs of Dining Services on campus. Today, we offer a comprehensive suite of products that empower you with real-time feedback and data analytics, enabling data-driven decision-making like never before.

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CX platform for dining operations

The Dining CX Platform seamlessly integrates all of these innovative products, combining them with an intuitive dashboard that simplifies the delivery of superior customer satisfaction. With this powerful platform at your fingertips, you can effortlessly audit operations, gather valuable in-the-moment feedback, support mystery shopping initiatives, effectively market to customers, identify and address problem areas, and conduct comprehensive customer surveys, among many other features.

Fusion CX for Dining
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Dining CX
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Holistic view of dining feedback

Monitoring and enhancing your customers’ dining experience has never been easier or more efficient. The Dining CX Platform equips you with the tools and insights you need to proactively identify areas for improvement, make informed decisions, and deliver an exceptional dining experience that exceeds expectations.

With Fusion CX for Dining, you gain a holistic view of your customers’ feedback and preferences, enabling you to adapt and refine your dining services to meet their evolving needs. Embrace this transformative platform and elevate your campus dining experience to new heights of excellence.

Higher Education CX and audit products

Touchwork’s solutions enable institutions to measure feedback about their customer experience and gain a better understanding of how operations are performing to ensure overall business success. Coupled with Fusion CX’s advanced reporting capabilities and AI Insights, you can effortlessly gain valuable insights for strategic decision-making.

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Fusion CX

Advanced dashboards & reporting

mystery shopping
ShopandTell

Mystery shopping

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TouchandTell

Kiosk-based feedback

customer feedback
TxtTapScan&Tell

In-the-moment feedback

The Touchwork Platform

Touchwork’s solutions are cloud-based and built on the Kinetica CX platform. They offer real-time results, advanced reporting, and analysis capabilities. These solutions are easy to deploy, do not require on-site IT support, and are optimized for mobile use.

Fusion CX integrates advanced AI with data collected from Kinetica CX products to take data analysis to the next level. It provides a comprehensive data experience with benchmarking, flexible dashboards, KPIs, reporting, and automation.

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“We’ve been using TxtandTell for several years now, and it’s hands down the best system I’ve ever employed. The introduction of AI response assistance was nothing short of genius! The Touchwork team is great.”

- Crista Martin | Director for Strategic Initiatives and Communication, 
Harvard University Dining Services

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre, 
Johnson & Johnson, South Africa

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech, 
Campus Dining

“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”

- Robbie Barrigan | Cleaning Quality and Compliance Manager, 
Asset Soft Services of London Stansted Airport

“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”

- Alison Karmellhi | Contract Manager, 
London Stansted Airport

Ready to optimize your business with better customer experiences

Embrace Fusion CX and unlock the tools you need to cultivate a customer-centric campus environment, fostering long-lasting relationships and driving your institution’s success.

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Higher Education Resources

Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

Aaron Turcios, Customer Success Specialist

Beyond the office: Getting to know Aaron Turcios

client survey

Insights from our recent customer satisfaction survey