How we help

In today’s competitive environment, healthcare and hospital food service providers have two primary objectives:

  • Enhancing patient satisfaction
  • Boosting revenues in retail operations

A major factor impacting patient satisfaction in healthcare and hospitals relates to the food that is served. As a result it is critical to engage and communicate with patients, understand their likes and dislikes and listen to their needs and wants. This can have a direct impact on HCAHPS, Press Ganey and other scores.

In addition, providing a great experience in hospital retail operations not only leads to customer satisfaction but also to loyalty and advocacy. Visitors, staff and patients will spend more, return regularly, and influence their peers via social media and word-of-mouth. This all helps to generate additional revenues and meet the business objectives of healthcare food service operations.


Touchwork’s solutions enable healthcare operations to measure and gain feedback about the patient, visitor and staff experience, monitor how they are performing and thereby ensure overall business success. They offer valuable real time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.

The Touchwork solutions are built on the powerful and flexible cloud based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Touchwork offers them as stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of application


  • In-the-moment patient feedback by text message, smart phones or tablets
  • Visitor, staff and patient feedback in food and retail operations
  • Compliance audits using mystery shoppers or inspectors
  • Ad hoc and regular general surveys
  • Problem reporting for vending, bathrooms and other hot-spots
  • Health, safety and other compliance audits