Improving student health services with real-time feedback: Lessons from Georgia Southern University
Student health centers play a critical role in supporting the well-being of college students, yet gathering meaningful feedback to continually improve these services has often been a challenge. Georgia Southern University is setting the standard by using real-time feedback tools, such as TxtTapScan&Tell, to capture student experiences during and after their visits to the health center.
This innovative approach not only ensures that students feel heard, but it also provides health center administrators with actionable insights to enhance the overall quality of care.
Capturing real-time insights during visits
At Georgia Southern, students have the opportunity to provide feedback during key moments of their health center visits. While they wait for their appointment, patients can scan a QR code in the waiting room or use a text-based system to give immediate feedback. Whether it’s about long wait times or other concerns, this real-time interaction allows the center to respond quickly to potential issues, ensuring a more seamless and positive experience.
Additionally, after their consultation, students are given another opportunity to share their thoughts. As they exit the health center, they can scan a QR code – located at the exit or printed on their receipt – to provide feedback on the service they received from the staff, the quality of care, and any other aspects of their visit. This feedback loop captures vital information about the full patient experience, from check-in to check-out.
A model for other institutions
Georgia Southern’s approach to utilizing real-time feedback can serve as a model for other higher education institutions looking to enhance the student experience in their health centers. By incorporating tools like TxtTapScan&Tell, campuses can gather feedback throughout the student journey, ensuring that their health services remain responsive and aligned with the needs of their student body.
As the demand for more personalized, data-driven healthcare grows, real-time feedback systems offer a powerful way for universities to stay ahead of the curve, fostering better patient outcomes and improving overall satisfaction across campus.
Incorporating this type of feedback tool into the broader campus infrastructure – from dining services to health centers – can create a more holistic, student-centered environment where feedback is not only collected but acted upon in real-time.