Solution Overview

TxtandTell is a real-time customer experience (CX) measurement, service recovery, and mobile marketing solution. TxtandTell is ideally suited for collecting feedback and engaging with customers in dining, service, or retail environments. In industries where services are outsourced or multiple decentralized business units exist, effective customer feedback solutions are critical to monitoring and improving the quality of product and levels of service being delivered.

Man providing in-the-moment feedback using cell phone
TxtandTell feedback

What It Does

TxtandTell is your all-in-one feedback solution that makes it easier to capture customer comments and questions. It enables customers to provide in-the-moment feedback using their cell phones, tablets or PC’s quickly and easily. This helps to identify likes and dislikes, needs and wants and any problems or requests.

The solution can be utilized by text messaging, mobile web via url’s or QR codes, email, and social media. No matter how your customers prefer to communicate, our solution is 100% customizable to enhance your customer experience.

Why It’s So Effective