icon quote orange

“We’ve been using TxtandTell for several years now, and it’s hands down the best system I’ve ever employed. The introduction of AI response assistance was nothing short of genius! The Touchwork team is great.”

- Crista Martin | Director for Strategic Initiatives and Communication, 
Harvard University Dining Services

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre, 
Johnson & Johnson, South Africa

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech, 
Campus Dining

“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”

- Robbie Barrigan | Cleaning Quality and Compliance Manager, 
Asset Soft Services of London Stansted Airport

“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”

- Alison Karmellhi | Contract Manager, 
London Stansted Airport

Complete your details to get a copy of our CX product guide.

Hidden
Hidden
Hidden

Follow our journey

Comments Box SVG iconsUsed for the like, share, comment, and reaction icons
4 weeks ago

We had a great time at the NACAS South CX Conference hosted at the Walt Disney Dolphin Resort! It was incredible connecting with our industry peers and friends. A big thanks to everyone who stopped by our booth and attended our session on AI Insights.

For more information on Touchwork's solutions for higher education, visit: www.touchwork.com/industry/higher-education/

#NACASSouthCX #HigherEd #CustomerExperience
... See MoreSee Less

We had a great time at the NACAS South CX Conference hosted at the Walt Disney Dolphin Resort! It was incredible connecting with our industry peers and friends. A big thanks to everyone who stopped by our booth and attended our session on AI Insights.

For more information on Touchworks solutions for higher education, visit: https://www.touchwork.com/industry/higher-education/

 #NACASSouthCX #HigherEd #CustomerExperience
1 month ago

The NACAS South CX Showcase is underway! If you're attending, stop by the Touchwork booth and chat with Emily about how our solutions can help enhance your campus experience! ... See MoreSee Less

The NACAS South CX Showcase is underway! If youre attending, stop by the Touchwork booth and chat with Emily about how our solutions can help enhance your campus experience!
1 month ago

Join us at the NACAS South CX Conference at the Walt Disney World Dolphin Resort next week, as we sprinkle a little extra sparkle on your campus experience!

We're on a mission to enhance customer experiences across higher education auxiliary departments.

Visit our booth on April 22 and explore our real-time feedback and audit solutions designed to elevate every aspect of your students' journey, from dining experiences to housing satisfaction and parking & transportation efficiency.

On April 23 at 9:45 AM, Emily Sandow will guide you through the enchanted forest of AI in a session titled "Enhancing Customer Experience Management with AI Insights." Discover how AI, coupled with feedback data, can help you make informed decisions and uncover actionable insights quicker than Elsa can build a snowman.

See you there!

#NACASSouthCX #HigherEd #CustomerExperience #DisneyMagic
... See MoreSee Less

Join us at the NACAS South CX Conference at the Walt Disney World Dolphin Resort next week, as we sprinkle a little extra sparkle on your campus experience!

Were on a mission to enhance customer experiences across higher education auxiliary departments.

Visit our booth on April 22 and explore our real-time feedback and audit solutions designed to elevate every aspect of your students journey, from dining experiences to housing satisfaction and parking & transportation efficiency.

On April 23 at 9:45 AM, Emily Sandow will guide you through the enchanted forest of AI in a session titled Enhancing Customer Experience Management with AI Insights. Discover how AI, coupled with feedback data, can help you make informed decisions and uncover actionable insights quicker than Elsa can build a snowman.

See you there!

#NACASSouthCX #HigherEd #CustomerExperience #DisneyMagic
2 months ago

Join us TODAY at the NACUFS Spring Conference in Buffalo for a session on "Optimizing Student Dining Experience: The Marketing Impact of Feedback Programs" featuring Jennifer Wood from Touchwork and Crista Martin from Harvard University!

🗓️ Date: April 3rd
🕓 Time: 4:25 PM

Don't miss out on valuable insights into enhancing your dining experience! See you there!

National Association of College & University Food Services
#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions
... See MoreSee Less

Join us TODAY at the NACUFS Spring Conference in Buffalo for a session on Optimizing Student Dining Experience: The Marketing Impact of Feedback Programs featuring Jennifer Wood from Touchwork and Crista Martin from Harvard University!

🗓️ Date: April 3rd
🕓 Time: 4:25 PM

Dont miss out on valuable insights into enhancing your dining experience! See you there!

National Association of College & University Food Services 
#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions
2 months ago

We're pleased to introduce our newest team member, Armando Navarro!

Joining us as a Customer Support Associate, Armando will play a vital role in assisting our customers. With his skills and dedication, we're confident he'll strengthen our service and provide outstanding support.

Join us in extending a warm welcome to Armando as he embarks on this journey with us!
... See MoreSee Less

Were pleased to introduce our newest team member, Armando Navarro!

Joining us as a Customer Support Associate, Armando will play a vital role in assisting our customers. With his skills and dedication, were confident hell strengthen our service and provide outstanding support.

Join us in extending a warm welcome to Armando as he embarks on this journey with us!
2 months ago

Join us at the final edition of the NACUFS Spring Conference Series, taking place from April 2 - 4, in Buffalo, NY. If you're attending, let's connect and unpack how Touchwork's real-time feedback and audit solutions can enhance your campus dining experience with seamless data collection, insightful analysis, and prompt action.

Meet Jennifer Wood onsite and visit our booth in the showcase area on Wednesday, April 3rd.

For more information on our solutions for higher ed, visit our website: bit.ly/3mMdPpQ

#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions #NACUFS
... See MoreSee Less

Join us at the final edition of the NACUFS Spring Conference Series, taking place from April 2 - 4, in Buffalo, NY. If youre attending, lets connect and unpack how Touchworks real-time feedback and audit solutions can enhance your campus dining experience with seamless data collection, insightful analysis, and prompt action.

Meet Jennifer Wood onsite and visit our booth in the showcase area on Wednesday, April 3rd.

For more information on our solutions for higher ed, visit our website: https://bit.ly/3mMdPpQ

#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions #NACUFS
2 months ago

This week, we’re in Tacoma for the 2nd edition of the National Association of College & University Food Services NACUFS Spring Conference Series. If you're attending, swing by our booth or connect onsite and discover how our real-time feedback and audit solutions can enhance your higher education dining experience.

Showcase date: March 26, 12pm - 3pm

See you there!

For more information on our solutions for higher ed, visit our website: bit.ly/3mMdPpQ

#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions
... See MoreSee Less

This week, we’re in Tacoma for the 2nd edition of the National Association of College & University Food Services NACUFS Spring Conference Series. If youre attending, swing by our booth or connect onsite and discover how our real-time feedback and audit solutions can enhance your higher education dining experience.

Showcase date: March 26, 12pm - 3pm

See you there! 

For more information on our solutions for higher ed, visit our website: https://bit.ly/3mMdPpQ

#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions
3 months ago

This week, you'll find us at the first leg of the NACUFS Spring Conference Series in Little Rock from March 4 - 6!

We invite all attendees to visit us and explore the ways our solutions can empower your institution's dining team. From seamless data collection to insightful analysis and prompt action, we're here to elevate your students' dining experiences to new heights!

Showcase: March 5 | 12 p.m - 3 p.m

For more information on our solutions for higher ed, visit our website: bit.ly/3mMdPpQ

See you there!

#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions
National Association of College & University Food Services
... See MoreSee Less

This week, youll find us at the first leg of the NACUFS Spring Conference Series in Little Rock from March 4 - 6!

We invite all attendees to visit us and explore the ways our solutions can empower your institutions dining team. From seamless data collection to insightful analysis and prompt action, were here to elevate your students dining experiences to new heights!

Showcase: March 5 | 12 p.m - 3 p.m

For more information on our solutions for higher ed, visit our website: https://bit.ly/3mMdPpQ

See you there! 

#HigherEdDining #FoodService #RealTimeFeedback #DiningSolutions 
National Association of College & University Food Services
3 months ago

Join us next week at the NACUFS Spring Series Conference in Little Rock for a session on 'Optimizing Student Dining Experience: The Marketing Impact of Feedback Programs.' Our very own Emily Sandow from Touchwork will be co-presenting with Sommer Dunlevy from Kent State University to discuss the significance of feedback programs in enhancing the dining experience for students.

Discover how universities like Kent State effectively utilize these programs to address issues promptly and engage proactively with their student community.

📅 Date: Wednesday, March 6
🕒 Time: 3:55 PM

Don't miss it! See you there!

National Association of College & University Food Services
... See MoreSee Less

Join us next week at the NACUFS Spring Series Conference in Little Rock for a session on Optimizing Student Dining Experience: The Marketing Impact of Feedback Programs. Our very own Emily Sandow from Touchwork will be co-presenting with Sommer Dunlevy from Kent State University to discuss the significance of feedback programs in enhancing the dining experience for students.

Discover how universities like Kent State effectively utilize these programs to address issues promptly and engage proactively with their student community.

📅 Date: Wednesday, March 6
🕒 Time: 3:55 PM

Dont miss it! See you there!

National Association of College & University Food Services

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

cta yellow 2