Airports
Monitor and enhance the passenger experience
institutions that already use the power of Touchwork
Why it’s so effective
Given the busy nature of airports, it’s integral that all airport operational processes run as smoothly as possible to ensure the safety of your visitors and passengers, guaranteeing a great experience, and boost revenues across retail operations. To achieve these it is critical to engage and communicate with customers, understand their likes and dislikes, identify and act on problems and listen to their needs and wants. Providing a great experience not only leads to satisfaction but also to loyalty and advocacy. Customers will spend more when in the airport and influence their friends via social media and word-of-mouth. This all helps to generate additional revenues and meet business objectives.
Airports Products
Touchwork’s solutions enable airport concession operators to gain in-the-moment feedback about the guest experience, monitor how operations are performing using mystery shopping, and thereby ensure overall business success. They offer valuable real-time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.
Our solutions are SOC 2-compliant, ensuring data is handled with the highest standards of security and confidentiality.
The Touchwork Platform
Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.
Additionally, Abda, our AI-powered Data Analyzer, processes large volumes of your feedback and audit data, transforming it into actionable insights that drive faster, data-driven decision-making.
Committed to the highest standards of security and compliance, our platform is SOC 2 Type 2 compliant, ensuring robust data privacy and protection.
Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.
Areas of Application
In-the-moment guest feedback
Regular inspections to ensure contractual compliance
In-depth monitoring using secret shoppers
Problem reporting for vending, bathrooms, and other hot spots
Health, safety, and other compliance audits
Employee feedback and surveys
Marketing and loyalty programs
Ready to optimize your business with better customer experiences?
Let’s connect for a discovery call and explore your requirements!
