Monitor and enhance the passenger experience

In-depth feedback on unit performance that helps generate additional revenues and meet business objectives.

institutions that already use the power of Touchwork

Why it’s so effective

Given the busy nature of airports, it’s integral that all airport operational processes run as smoothly as possible to ensure the safety of your visitors and passengers, guaranteeing a great experience, and boost revenues across retail operations. To achieve these it is critical to engage and communicate with customers, understand their likes and dislikes, identify and act on problems and listen to their needs and wants. Providing a great experience not only leads to satisfaction but also to loyalty and advocacy. Customers will spend more when in the airport and influence their friends via social media and word-of-mouth. This all helps to generate additional revenues and meet business objectives.

Airports Products

Touchwork’s solutions enable airport concession operators to gain in-the-moment feedback about the guest experience, monitor how operations are performing using mystery shopping, and thereby ensure overall business success. They offer valuable real-time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.

customer feedback

In-the-moment feedback


Kiosk-based feedback

mystery shopping

Mystery shopping

online survey

Online surveys


Problem reporting


Audit and inspections

Fusion CX

Advanced dashboards & reporting

The Touchwork Platform

Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of Application

In-the-moment guest feedback

Regular inspections to ensure contractual compliance

In-depth monitoring using secret shoppers

Problem reporting for vending, bathrooms, and other hot spots

Health, safety, and other compliance audits

Employee feedback and surveys

Marketing and loyalty programs

Touchwork designed a tailored audit system that monitors our performance in meeting the businesses service standards requirements. We are delighted with the highly effective system they have introduced in helping to maintain good service standards for our customers.

- Robbie Barrigan | Cleaning Quality and Compliance Manager, 
Asset Soft Services, Stansted Airport Limited

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!


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