Food Services

Enabling food services to gain real-time feedback

Get quick and simple in-the-moment feedback on your customers’ experiences with your products and services.

institutions that already use the power of Touchwork

Why it’s so effective

If a customer feels satisfied with their interaction with your business, 96% will return and will be more likely to tell the people around them. (Semrush, 2021). A great experience not only leads to satisfaction, but also creates loyalty and advocacy. Unfortunately, when the experience does not meet their expectations, you lose the opportunity to create that loyalty and the number of people they will tell about the bad experience is escalated. As a restaurant operator in today’s environment, it’s critical to engage with your customers and understand whether their interaction with your business has delighted or disappointed them.

If they’ve had a bad experience, you want to get that feedback immediately and provide them with an outcome that results in them returning in the future and avoids them posting a negative review online.

Provide your guests or patrons with a closed, simple and in-the-moment feedback mechanism to report problems which will alert designated team members immediately allowing them to take corrective measures to address your guests concerns and turn a poor experience into a positive outcome.

In addition, a mystery shopping program allows you to obtain in-depth feedback around performance relating to staff, service, food, cleanliness and other areas on a regular basis.

Food Services Products

Touchwork’s solutions enable restaurants to gain in-the-moment feedback about the guest experience, monitor how operations are performing using mystery shopping and thereby ensure overall business success. They offer valuable real-time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.

TxtTapScan&Tell

In-the-moment feedback

TouchandTell

Kiosk-based feedback

ShopandTell

Mystery shopping

SurveyIT

Online surveys

FixIT

Problem reporting

CheckIT

Audit and inspections

Fusion CX

Advanced dashboards & reporting

The Touchwork Platform

Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of Application

TxtandTell In-the-moment feedback solution

ShopandTell Mystery shopping solution

TouchandTell Tablet based feedback and marketing solution

CheckandTell Inspections, Audits and Surveys

ShowandTell Digital Comment Boards

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre,

Johnson & Johnson, South Africa

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining,

Campus Services, Dartmouth Dining

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

All Solutions

Our Products

View All Products

Industries

View All Industries

Enabling food services to gain real-time feedback

institutions that already use the power of Touchwork

Why it’s so effective

Food Services Products

The Touchwork Platform

Areas of Application

Ready to optimize your business with better customer experiences?

Resources

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

Beyond the office: Getting to know Aaron Turcios

Insights from our recent customer satisfaction survey

Solutions

Industries

Resources

Contact