Healthcare & Senior Living

Improving patient and resident care with data driven insights

Empowering healthcare and senior living institutions with real-time feedback and audit solutions to streamline operations, improve service quality, and enhance PX.

institutions that already use the power of Touchwork

Why it’s so effective

Patient feedback

Touchwork empowers healthcare and senior living with real-time feedback and audit solutions that enhance the patient experience while streamlining operations. 

By replacing manual and paper-based processes, our solutions enable instant data collection, allowing hospitals to capture patient feedback, monitor service quality, and address concerns in real time. 

With Abda, our AI-Based Data Analyzer, vast amounts of raw data are automatically analyzed and transformed into actionable insights and automated summaries – helping healthcare teams make informed decisions faster, improve patient satisfaction, and drive continuous improvement across their facilities.

Healthcare & Senior Living Products

Touchwork’s solutions streamline real-time feedback and audit processes, enabling healthcare organizations to monitor patient, visitor, and staff experiences while ensuring internal operations meet safety and quality standards. These real-time insights drive improvements in care delivery, patient satisfaction, and operational efficiency. 

Our solutions are SOC 2-compliant, ensuring patient data is handled with the highest standards of security and confidentiality.

customer feedback
TxtTapScan&Tell

In-the-moment feedback

kiosk
TouchandTell

Kiosk-based feedback

mystery shopping
ShopandTell

Mystery shopping

online survey
SurveyIT

Online surveys

fix-it-card-icon
FixIT

Problem reporting

CheckIT
CheckIT

Audit and inspections

fusion-cx-icon
Fusion CX

Advanced dashboards & reporting

icon-RequestIT
RequestIT

Meeting room requests

The Touchwork Platform

Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Additionally, Abda, our AI-powered Data Analyzer, processes large volumes of your feedback and audit data, transforming it into actionable insights that drive faster, data-driven decision-making.

Committed to the highest standards of security and compliance, our platform is SOC 2 Type 2 compliant, ensuring robust data privacy and protection.

Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of Application

Patients can scan QR codes in rooms, on menus or tray cards to instantly share their experiences.

Comprehensive tray assessments ensuring meal quality and dietary needs are met.

Streamlined patient feedback collection and tray assessments via a mobile rounding app.

QR codes/text messages for problem reporting, including cleanliness or facility issues, ensuring quick resolution.

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech, 
Campus Dining

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

Resources

AHF Coffee Talk: Enhancing Patient Feedback with Touchwork

Case Study: Improving patient satisfaction and operational efficiency at Centra Health

CX for CFOs

Customer experience through a CFO’s lens: How CX metrics mirror financial reporting

Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.