Improving patient and resident care with data driven insights

Hospitals can leverage real-time feedback solutions to enhance the patient experience by capturing immediate insights on care, meals and overall service. 

By incorporating QR codes patients can quickly share any needs, concerns or positive experiences. Responses are instantly routed to the appropriate teams, enabling swift action to address concerns before discharge. Whether they need their room cleaned, are missing a food item on their tray or want to share what a great job a nurse has done – it is easy to give feedback without leaving their bed. 

Touchwork’s AI-powered analysis (Abda) transforms this data into meaningful insights, identifying trends and recurring issues to drive continuous improvements in hospital operations. 

Proactively resolving issues not only enhances patient satisfaction but also helps improve Press Ganey and HCAHPS scores.

A structured, data-driven rounding process enhances patient care, safety, and compliance by using standardized checklists, documenting reviews and automated reminders. This ensures consistent rounding, immediate issue resolution, and continuous improvement while allowing leadership to monitor trends, recognize high performers, and address gaps.

In both hospital and home care settings, proactive audits and compliance tracking help reduce care inconsistencies, improve patient outcomes, and prevent escalations – ensuring a seamless, high-quality experience.

Hospitals can enhance meal service quality by digitizing tray assessments with an intuitive audit app. Instead of relying on manual, paper-based audits, staff can use a smartphone or tablet to assess food quality, temperature, portion sizes, and presentation. 

The app automatically scores audits and stores results in a real-time web portal, providing instant visibility into performance metrics. Photos captured during audits improve accountability and support staff training, while configurable dashboards help track trends over time—ensuring continuous improvements in patient meal service and overall dining experience.

Providing a great customer experience leads to enhanced customer satisfaction and loyalty, and advocacy. For patients and residents it is critical to address issues while they are still in the hospital and ensure their needs are met. This not only assists with their recovery or living experience but can have a direct impact on surveys like HCAHPS, Press Ganey, and other scores, when they provide their feedback either directly or by completing post hospital visit surveys.

In retail operations and cafeterias – visitors, staff, patients or residents will spend more, return regularly, and influence their peers via social media and word-of-mouth if they have a great experience. This all helps to generate additional revenues and meet the business objectives of healthcare and senior dining living residences’ food service operations.