Healthcare

For great experiences in hospital operations

In the healthcare environment, collect real-time feedback to monitor your patients’, staff and visitors’ satisfaction.

institutions that already use the power of Touchwork:

Why it’s so effective

In today’s competitive environment, healthcare and hospital food service providers have two primary objectives:

  • Enhancing patient satisfaction
  • Boosting revenues in retail operations

A significant factor impacting patient satisfaction in healthcare and hospitals relates to the food that is served. As a result, it is critical to engage and communicate with patients, understand their likes and dislikes, and listen to their needs and wants. This can have a direct impact on HCAHPS, Press Ganey, and other scores.

Healthcare Products

Touchwork’s solutions enable healthcare operations to measure and gain feedback about the patient, visitor, and staff experience, monitor how they perform, and ensure overall business success. They offer valuable real-time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.

CheckIT

Audit and inspection solutions

FixIT

Problem reporting using text and QR codes

ShopandTell

Monitor your operations with mystery shopping

TouchandTell

Kiosk-based customer experience feedback

TxtTapScan&Tell

Real-time feedback using text, QR codes and NFC

The Touchwork Platform

Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of Application

In-the-moment student feedback for food, retail and other auxiliary services

Visitor, staff, and patient feedback in food and retail operations

Compliance audits using mystery shoppers or inspectors

Problem reporting for vending machines, bathrooms, dorms and other hot-spots

Health & safety and other compliance audits

Regular and ad hoc general surveys

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre, 
Johnson & Johnson, South Africa

Ready to optimise your business with better customer experiences?

Schedule your FREE demonstration now to learn how industry leaders stay agile across their entire business.

Resources

AHF member survey on patient feedback

Insights into real-time patient feedback and audit methodology used by AHF members

The-New-Ways-the-Healthcare-Industry-is-Revolutionizing-the-Patient-Experience

The new ways the healthcare industry is revolutionizing the patient experience

How the best hospitals collect and track real-time patient feedback