Ensuring patient/resident satisfaction and safety

Providing a great customer experience leads to enhanced customer satisfaction and loyalty, and advocacy. For patients and residents it is critical to address issues while they are still in the hospital and ensure their needs are met. This not only assists with their recovery or living experience but can have a direct impact on surveys like HCAHPS, Press Ganey, and other scores, when they provide their feedback either directly or by completing post hospital visit surveys.

In retail operations and cafeterias – visitors, staff, patients or residents will spend more, return regularly, and influence their peers via social media and word-of-mouth if they have a great experience. This all helps to generate additional revenues and meet the business objectives of healthcare and senior dining living residences’ food service operations.