Higher Education

Performance driven CX platform for higher education

Campus feedback amplified with AI, analytics, and dashboards.

institutions that already use the power of Touchwork

Fusing real-time feedback and audit data to aid strategic decision-making

Campus Wide

Fusion CX is a campus wide platform that helps you monitor customer feedback across campus and gather data for more strategic decision making. Customer feedback combined with AI, analytics and dashboards, we make monitoring CX easy.

Auxiliary Services

Fusion CX for Auxiliary Services is the performance driven CX platform for higher education Auxiliary, Business and Campus Services. Monitoring the customer experience across multiple departments just got easier.

Dining

Fusion CX for Dining is our performance-driven platform for higher education Dining Services. It combines real-time feedback and auditing data in a dashboard, making it easy to deliver superior customer satisfaction.

Why it’s so effective

How We Help

Providing an excellent campus experience not only leads to increased customer satisfaction it also drives revenue, increases retention and expands enrollment.

Touchwork’s extensive portfolio of real-time feedback and audit solutions equips institutions with the ability to not only capture student feedback at all touchpoints across campus but also monitor its internal processes by conducting regular audits.

Together, this data provides a 360 degree view on the campus experience and performance ensuring overall business success.

Higher Education CX and audit products

Touchwork’s solutions enable institutions to measure feedback about their customer experience and gain a better understanding of how operations are performing to ensure overall business success. Coupled with Fusion CX’s advanced reporting capabilities and AI Insights, you can effortlessly gain valuable insights for strategic decision-making.

customer feedback
TxtTapScan&Tell

In-the-moment feedback

kiosk
TouchandTell

Kiosk-based feedback

mystery shopping
ShopandTell

Mystery shopping

online survey
SurveyIT

Online surveys

fix-it-card-icon
FixIT

Problem reporting

CheckIT
CheckIT

Audit and inspections

MarketIT
MarketIT

Marketing and messaging

food allergy ordering
OrderIT

Food allergy ordering

digital signage
ShowandTell

Digital signage

fusion-cx-icon
Fusion CX

Advanced dashboards & reporting

The Touchwork Platform

Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of Application

Collect real-time feedback from students on auxiliary services, including dining, book stores, vending, laundry facilities, printing, parking, and housing

Improve service levels and ensure compliance by utilizing mystery shopping to monitor performance, identify gaps, and take corrective measures

Versatile feedback solutions across campus including dining, auxiliary services, athletics, conference centers, transportation, IT centers, and facilities

Quick and easy problem reporting across campus, including vending machines, bathrooms, IT centers and other facilities

Maintain desired service levels by regularly monitoring service performance with health & safety, food and compliance audits

Customizable surveys to gather feedback on everything from dining and transportation services to bookstore operations and more

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech, 
Campus Dining

Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.

- Jon Plodzik | Director of Dining, 
Campus Services | Dartmouth Dining

Touchwork has enabled our students to interact with us instantly to provide valuable feedback. Due to the efficiency of the Touchwork system, we can respond in real time and ensure their dining experience is great!

- Evan Olsen | Associate Director, 
Florida Tech, Campus Dining

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

Resources

Emily Sandow

Beyond the office: Getting to know Emily Sandow

TellUs

TellUs - Boosting campus engagement. Coming soon!

problem reporting

Navigating everyday challenges: The practical side of problem reporting in self-service areas