Retail & Services
Elevating the customer experience
institutions that already use the power of Touchwork
Why it’s so effective
In today’s complex marketplace, you’re not only competing with other stores like yours – but your rivalry is significantly greater when you consider the ease of digital retailers. Customers have a vast range of choices and no longer are they just looking for quality product or service, but their interaction with you and being looked after significantly influences their decision whether or not to do business with you. Every detail and every interaction counts. In the USA, customers value a positive experience with a brand even more than great advertising. In fact, 65% of Americans said that positive experience influences their purchasing decision more than advertising put out there for them. (PWC, 2022).
Retail & Services Products
Touchwork’s solutions enable retail stores and operators to gain in-the-moment feedback about the customer experience, monitor how operations are performing using mystery shopping, and thereby ensure overall business success. They offer valuable real-time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.
Our solutions are SOC 2-compliant, ensuring data is handled with the highest standards of security and confidentiality.
The Touchwork Platform
Touchwork’s solutions are built on the powerful and flexible cloud-based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.
Additionally, Abda, our AI-powered Data Analyzer, processes large volumes of your feedback and audit data, transforming it into actionable insights that drive faster, data-driven decision-making.
Committed to the highest standards of security and compliance, our platform is SOC 2 Type 2 compliant, ensuring robust data privacy and protection.
Touchwork offers stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.
Areas of Application
In-the-moment customer feedback
Regular inspections to ensure compliance with standards and procedures
In-depth monitoring using secret shoppers
Problem reporting for vending, bathrooms, and other hot spots
Health, safety, and other compliance audits
Employee feedback and surveys
Marketing and loyalty programs
Ready to optimize your business with better customer experiences?
Let’s connect for a discovery call and explore your requirements!
