Insights from our recent customer satisfaction survey

Insights from our recent customer satisfaction survey

We’re pleased to share the findings from our latest Touchwork Customer Satisfaction survey conducted in February and we invite you to explore these insights with us. They provide valuable glimpses into our commitment to excellence and continuous enhancement of our offerings.

Overall satisfaction

The feedback we received indicates a high level of satisfaction with our solutions, with 86% of respondents expressing contentment. Among those who participated in our survey, 82% of our clients find our solutions easy to use, and all respondents noted our commitment to exceeding expectations when addressing customer queries. This positive response underscores our dedication to providing top-notch services and products.

customer satisfaction

Net Promoter Score (NPS)

Our Net Promoter Score (NPS), which measures customer loyalty based on the likelihood of customers recommending our products or services to others, remains above industry standards, reflecting the strong relationships we’ve built with our clients.

Net Promoter Score

Areas of excellence

Our solutions have been commended for various strengths, including enhancing customer responsiveness, helping staff identify areas for improvement, simplifying food ordering processes for customers with food allergies or dietary requirements, offering seamless problem reporting and inspection capabilities across industry sectors, and positively impacting customer engagement and feedback processes.

Adding value

Highlights of positive feedback

  • Ease of use and App functionality: 82% of respondents find our solutions easy to use, making them accessible and efficient.
  • Training provided: Clients appreciate the support and training offered, ensuring they maximize the benefits of our solutions.
  • Customer service: Our team’s dedication to exceptional customer service has been acknowledged, reflecting our commitment to going above and beyond.
  • Innovation: The introduction of new features, such as AI response and data analysis, has been met with enthusiasm, demonstrating our commitment to staying at the forefront of technology.

Areas for improvement

We also recognize the importance of continually improving. Based on our customer feedback, we’re working on:

  • Enhancing design: Improving design to enhance intuitiveness and user experience.
  • Streamlining processes: Simplifying processes for smoother navigation within our solutions.
  • Ongoing training and support for our more technical solutions. We recognize the importance of providing continuous guidance and assistance to ensure our customers are equipped with the knowledge to succeed.

We’d like to extend our thanks to everyone who participated in the survey.  Your feedback drives our efforts to innovate and improve, and we’re grateful for the trust and support you’ve placed in us. Together, we look forward to continuing to exceed your expectations and deliver exceptional solutions that meet your evolving needs.

Other relevant resources

Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

Aaron Turcios, Customer Success Specialist

Beyond the office: Getting to know Aaron Turcios

mystery shopping

Mystery shopping for managing and elevating campus CX

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