How ShopandTell Works
ShopandTell is comprised of two key elements:
- the Web Portal from which the system is managed
- the real-time data and results it stores that can be accessed securely from anywhere
The Web Portal is where all details relating to the locations, surveys, schedules and shoppers are set-up, and the analysis and reporting takes place. This is a secure website with access controls allowing you to decide who is able to view your data and manage any part of the secret shopper process.
The Survey Form contains the questions and data fields captured by a shopper when they visit a location and accessed via a web link sent to the shopper by text message or email. These links work on all smart phones, tablets, and PC’s connected to the internet.
Shoppers complete surveys on the spot and results are available instantly in the web portal.
Our solution features over 16 different question types, many of which are pre-configured with commonly used rating scales and terminology, ensuring that you can quickly and easily implement any Secret Shopper survey to meet your needs.
The benefits of managing a mystery shopping program in-house is that you are in control and can change questions and schedule shops based on your requirements. This is important to gain more meaningful insights into the performance of your operations.