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GrabandTell is our product feedback solution that accelerates your ability to gather customer feedback on new or beta products. When you introduce a new product or want to test a potential new offering, timely and accurate customer feedback is essential to bringing anything new to market.
Touchwork’s GrabandTell streamlines the product feedback process so that you to know whether your customers like or dislike a product or any aspect of it.
How GrabandTell Works
It has never been easier to find out what your customers think about a product. By simply providing EasyCode or QR codes on your product, customers can quickly share feedback from their mobile phone or any web-based device. It’s as simple as that.
Why GrabandTell is So Effective
Monitoring new product or potential product performance can make the difference between a positive customer experience and a negative one. Offering new products to meet the evolving needs of your customers means you have to offer products your customers want and in a way the way they want it.
With GrabandTell, You Can:
Monitor product taste, temperature, and overall quality
Test new and different packaging options
Evaluate purchasing response to product placement and display design
Try new product offerings with your customers before fully committing
Send real-time alerts to customers
Respond instantly to any customer complaints
Review product feedback results over defined testing period before drawing conclusions and taking action
Get notified by your customers if inventory runs low or out