Problem reporting

The cleanliness and condition of restrooms have a considerable influence on client perceptions. Nothing is more repulsive than a dirty, smelly, or unsanitary toilet. Often overlooked, the restroom experience directly reflects on the management of the location and, as a result, the overall customer experience (CX)

Instead of relying on routine inspections, allow customers to report problems at their convenience via mobile phones. By putting appropriately designed signs or posters in toilets with instructions on how to report an issue, you start receiving alerts immediately to action.

Nothing is more aggravating than a broken vending machine, due to:

• The card reader/cash acceptor is faulty
• The item purchased gets stuck or does not get dispensed
• The machine is dirty, unhygienic, or damaged
• The items displayed are out of stock

Not only does this result in unhappy customers, but it results in a loss of revenue too.

Instead of having to call an answering service to get a refund or report a problem, simply attach a sticker to each vending machine with instructions on how to report a problem. Let customers send a fast text message or access a short web form by scanning a QR code or entering an easycode.com url.

This instantly alerts vending staff by email and text so they can resolve issues and communicate with the customer immediately whilst maintaining a full history of all problems in a secure web portal. Everyone is happy.

In addition to restrooms and vending machines, use the same process to allow patrons to report problems about any other location, equipment, or hotspot that needs attention. From dorm rooms, common areas, or anywhere on campus to self-parking, metered parking, mail rooms, electric charging stations, libraries, buses, and trains - there are endless opportunities for you to make your customers’ experience that much better by introducing the convenient and easy-to-use FixIT solution.