Complete
real-time CX performance management
Institutions that already use the power of Touchwork
What is Fusion CX?
Fusion CX is a customer experience (CX) performance management solution that transforms feedback and audit data into comprehensive reports and interactive dashboards.
Linking seamlessly with all Touchwork platforms and products, Fusion CX consolidates data providing a comprehensive overview of customer experience (CX). By leveraging AI, customer feedback, and data analytics, we empower business leaders to effortlessly grasp their customers’ experiences.
Designed to optimize performance across various industry sectors, Fusion CX enables you to gain invaluable insights to make strategic decisions that drive revenue and foster positive customer relationships.
The Fusion CX difference
Dashboarding and Reporting
Highly configurable dashboards capable of tracking all essential KPIs, providing users with a comprehensive view of their operations.
Advanced Data Analytics
Leveraging advanced AI-powered analysis and reporting capabilities to generate insights, enabling deeper data analysis, and automation to save time and cost while gaining new insights.
Abda (AI-Based Data Analyzer)
Empowering organizations to effortlessly analyze large volumes of customer comments, extracting valuable insights and enabling data-driven decision-making. Additionally, Abda offers an automated response capability, saving you time and streamlining the feedback handling process.
Benchmarking
Enabling users to compare KPIs and metrics with industry averages or specific benchmarks, gaining insights into their relative performance and identifying areas where strategic changes can drive revenue and improve customer relationships.
Automated Monthly Reports
Enabling deeper data analysis, reporting, and automation to save time and cost while gaining new insights.
Onboarding and Support
Fully supported onboarding and ongoing customer support services.
Consultant Support
Access to consulting support through an extensive partner network.
Seamless integration across real-time feedback and audit tools
Touchwork’s solutions enable organizations to measure customer feedback and gain insights into operational performance for business success. When combined with Fusion CX’s advanced reporting capabilities and AI Insights, valuable insights can be effortlessly obtained for strategic decision-making.
Our solutions are SOC 2-compliant, ensuring data is handled with the highest standards of security and confidentiality.
Ready to monitor and enhance your customers’ experience?
Unlock the power of real-time feedback, AI, and analytics to enhance your CX.
