Fusion CX is a customer experience (CX) performance management solution that transforms feedback and audit data into comprehensive reports and interactive dashboards.
Linking seamlessly with all Touchwork platforms and products, Fusion CX consolidates data providing a comprehensive overview of customer experience (CX). By leveraging AI, customer feedback, and data analytics, we empower business leaders to effortlessly grasp their customers’ experiences.
Designed to optimize performance across various industry sectors, Fusion CX enables you to gain invaluable insights to make strategic decisions that drive revenue and foster positive customer relationships.
Highly configurable dashboards capable of tracking all essential KPIs, providing users with a comprehensive view of their operations.
Leveraging advanced AI-powered analysis and reporting capabilities to generate insights, enabling deeper data analysis, and automation to save time and cost while gaining new insights.
Empowering organizations to effortlessly analyze large volumes of customer comments, extracting valuable insights and enabling data-driven decision-making. Additionally, Abda offers an automated response capability, saving you time and streamlining the feedback handling process.
Enabling users to compare KPIs and metrics with industry averages or specific benchmarks, gaining insights into their relative performance and identifying areas where strategic changes can drive revenue and improve customer relationships.
Enabling deeper data analysis, reporting, and automation to save time and cost while gaining new insights.
Fully supported onboarding and ongoing customer support services.
Access to consulting support through an extensive partner network.
Touchwork’s solutions enable organizations to measure customer feedback and gain insights into operational performance for business success. When combined with Fusion CX’s advanced reporting capabilities and AI Insights, valuable insights can be effortlessly obtained for strategic decision-making.
Our solutions are SOC 2-compliant, ensuring data is handled with the highest standards of security and confidentiality.
“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”
“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”
Unlock the power of real-time feedback, AI, and analytics to enhance your CX.