In-the-moment product feedback

product feedback


GrabandTell is our product feedback solution that accelerates your ability to gather customer feedback on new or beta products. When you introduce a new product or want to test a potential new offering, timely and accurate customer feedback is essential to bringing anything new to market. Touchwork’s GrabandTell solution streamlines the product feedback process, allowing you to know whether your consumers like or dislike a product – or any component of it.

What it does

Finding out what your consumers think about your product(s) has never been easier. By simply providing EasyCode or QR codes on your product, customers can quickly share product feedback from their mobile phone or any web-based device. It’s as simple as that.

Coupled with the AI Insights module, you can gain a deeper understanding of your consumers’ thoughts by effortlessly summarizing response data and highlighting key trends for actionable insights.


How GrabandTell Works

With GrabandTell, you can:

  • Monitor product taste, temperature, and overall quality
  • Test new and different packaging options
  • Evaluate purchasing response to product placement and display design
  • Try new product offerings with your customers before fully committing
  • Send real-time alerts to customers
  • Respond instantly to any customer complaints
  • Review product feedback results over defined testing period before drawing conclusions and taking action
  • Get notified by your customers if inventory runs low or out
  • Identify patterns, emerging trends, and areas for improvement using AI Insights module

“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“

- Richard Duckworth | Commercial Trading Manager, 
East Midlands Airport

Ready to optimize your business with better customer experiences?

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