OrderIT

Food allergy ordering solution

food allergy ordering
food allergy ordering

Overview

With our food allergy ordering app, OrderIT – students and customers can use a mobile service to place specialized orders from campus dining facilities. Pick up meals at a specific time and location, while chefs are immediately notified of customer orders and allergies, simplifying meal preparation for dietary needs.

institutions that already use the power of OrderIT

Why it’s so effective

OrderIT

Dining preferences and food allergies are on the rise. With the growing demands of dietary requirements, dining facilities need a more efficient way to accept and receive special dietary requests and then keep track of patron allergies.

Not only does our food allergy ordering solution, OrderIT, allow you to prepare food safely for your customers, it also alerts you to growing trends and needs so that you can make further adjustments to your menu in the future.

Key Features and Applications OrderIT

Benefits to customers

  • Caters to the specific needs of customers with allergies
  • Provides a make-to-order process and reduces risk of consuming incorrect items
  • Customers can pre-register together with allergy and restriction details
  • Using an food allergy ordering app, customers select menu items and specify a pick-up time and location
  • Patrons can add any notes or special requests and submit their order
  • Customers are kept updated of the order status by text message

Benefits for dining services

  • Manage orders for customers with allergies
  • Keep track of all known patron allergies
  • Communicate effectively with patrons and staff
  • Chefs are alerted whenever a new order is received by text and email
  • Chefs can view/print what has been ordered together with the allergies and other restrictions of the student
  • Chefs can record and sign-off the actual items used to prepare the meal
  • Chefs can communicate with customers to clarify any order details
  • Reduces risk of preparing incorrect food
  • Records of all orders by patrons and location, reducing potential liabilities
  • Reduces food waste as meals are made to order
  • Make strategic dining decisions based on OrderIT insights
  • Stay ahead of dietary trends and restrictions among your patronage

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

Resources

Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

client survey

Insights from our recent customer satisfaction survey

student-centric campus

Creating a student-centric campus: How CX monitoring tools drive success