“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”
“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”
“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”
“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”
“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”
“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“
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How is your institution catering to the increasingly complex dietary requirements of students with allergies?
In a recent article published by The New York Times, Emily Svennevik, a registered dietitian at Vanderbilt University, sheds light on how the university is empowering students to confidently order customized meals tailored to their specific dietary needs and allergies using our app, #orderit.
To read the full article, click here: bit.ly/3EwX1sJ
To learn more about how OrderIT can make a difference to your campus dining, click here: bit.ly/3Zgcx5v
#campusdining #foodallergy #orderit #rdchat #foodservice #foodallergies #mobileordering #collegiatedining #auxiliaryservices ... See MoreSee Less
The New Reality for College Dining Halls: Dozens of Dietary Restrictions
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A surge of students with allergies and special diets is challenging meal services and changing the shape of the campus cafeteria.0 CommentsComment on Facebook
🌟 PRODUCT SPOTLIGHT: Collect customer feedback with ease using SurveyIT 🌟
SurveyIT is your go-to survey solution tailored for capturing valuable customer feedback. Seamlessly integrated with our suite of solutions, SurveyIT renders third-party survey tools obsolete, streamlining your feedback management.
▶️ Distribute surveys swiftly via text, email, or social media, ensuring you reach your audience wherever they are.
▶️ Stay in the loop with real-time response tracking, allowing you to react promptly to customer input.
▶️ Harness the power of AI Insights to summarize survey data, spotlight crucial findings, and receive actionable recommendations.
▶️ Craft surveys effortlessly with our customizable template library, tailored to your unique needs.
Curious to learn more about SurveyIT? Visit our website at bit.ly/3Z8dbC3
#customerinsights #surveyit #realtimefeedback ... See MoreSee Less
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🌟 PRODUCT SPOTLIGHT: Kiosk-based feedback with TouchandTell 🌟
TouchandTell is a comprehensive solution designed for real-time customer experience assessment, service recovery, and mobile marketing via interactive kiosks. Placed strategically within dining halls, restaurants, retail outlets, or any location you prefer, TouchandTell facilitates effortless collection of customer feedback.
Similar to TxtTapScan&Tell, TouchandTell provides real-time insights accompanied by instant alerts and automated reports sent to management. Through AI Insights, large volumes of customer comments can be analyzed with a simple click, yielding valuable insights for data-driven decision-making.
Curious to learn more about the capabilities of TouchandTell or explore our full range of CX solutions? Visit our website: bit.ly/3OWXvNq. ... See MoreSee Less
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Celebrating success and growth!
We are excited to announce Erica Nehrling's promotion to Sales Director: Higher Education at Touchwork. Erica has been a driving force in Touchwork's growth, with over 5 years of experience in this market and a deep understanding of our solutions and clients.
Erica, your expertise and dedication have played a pivotal role in shaping our business, and we look forward to witnessing your continued success and the positive impact you will undoubtedly bring to our company and clients.
Please join us in congratulating Erica! ... See MoreSee Less
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Exciting news for our #showandtell users and moderators! Say hello to the latest update that simplifies how you incorporate GIFs into your customer feedback responses, bringing a whole new level of fun and expression to your conversations!
Learn more in our latest blog post: bit.ly/3shTVG1
#Touchwork #realtimefeedback ... See MoreSee Less
New update: Reaction GIFs made simple - Touchwork
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Over time, we have observed a trend among our ShowandTell users and moderators - responding to student and customer feedback using memes and GIFs, often0 CommentsComment on Facebook
We had a great time connecting with many new and familiar faces at #AHF2023. If we didn't connect on-site, feel free to reach out to us to learn more about how our solutions can help you monitor and enhance the dining experience in your healthcare or senior living establishment.
Visit our website to find out more or to schedule a discovery call: bit.ly/431O#seniordiningi#seniorlivingi#healthcarefoodservicer#Touchworkhwork#realtimefeed#ComplianceAuditA#internalauditAudit ... See MoreSee Less
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We're in Orlando this week#AHF2023F2023! If you're attending today, be sure to swing by our booth (#710) to find out how Touchwork's real-time feedback and audit solutions can elevate the dining experience for patients, residents, visitors, and staff in your healthcare or senior living establishment.
Let's connect!
For more information about our innovative healthcare and senior living solutions: http#seniordiningo#seniorlivingd#healthcarefoodservicee#Touchworko#realtimefeedbackr#ComplianceAudita#internalauditAudit #InternalAudit ... See MoreSee Less
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Touchwork is a proud sponsor of the upcoming AHF Annual Conference, taking place from August 7 - 9 in Orlando!
Visit us at booth #710 to explore Touchwork's real-time feedback and audit solutions, designed to elevate the dining experience for patients, residents, visitors, and staff in your healthcare or senior living institution.
✅ Ensure regulatory compliance and safety
✅ Elevate dining standards
✅ Monitor and enhance experiences
We look forward to connecting with you in Orlando!
For more information about our solutions for healthcare and senior living, please visit our website: bit.ly/431O#AHF2023F#seniordiningi#seniorlivingi#healthcarefoodservicer#Touchworkh#realtimefeedbackd#ComplianceAuditA#internalauditAudit ... See MoreSee Less
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🤖 Curious to find out how AI can revolutionize your analysis of feedback data? Our latest feature, AI Insights, is here to transform the way you gain insights from customer feedback forever.
Discover the power of AI Insights in our latest blog article: bit.ly/3OtBuqF
#AIInsights #feedbackdata #dataanalysis #customerexperience #Touchwork ... See MoreSee Less
AI Insights | Hitching AI to your feedback data
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Introducing AI Insights - unlock the power of AI for actionable insights and data-driven reports.0 CommentsComment on Facebook
Say hello to our newest team member, Aaron Turcios, who joins Touchwork this week as our Onboarding Specialist and will play a pivotal role in onboarding our valued clients. Aaron brings a wealth of knowledge and experience to the table, and as a Certified Customer Success Manager, he is passionate about driving customer results!
Aaron has also completed a Full Stack Engineering Immersion program, giving him a strong understanding of software while enabling him to communicate complex technical elements in a client-friendly way. This unique blend of talents is exactly what we need to excel in delivering top-notch services.
Join us in extending a warm welcome to Aaron! We're excited about the great things he'll achieve as part of our team and how he'll contribute to making our clients' experiences exceptional. ... See MoreSee Less
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