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Satisfied customers tell three friends, angry customers tell 3000!

In today’s competitive environment it is critical to engage and communicate with guests, understand their likes and dislikes, identify and act on problems and listen to their needs and wants. Providing a great experience not only leads to satisfaction but also to loyalty and advocacy. Guests will spend more, come back over and over, and influence their friends via social media and word-of-mouth. This all helps to generate additional revenues and meet business objectives.

As a restaurant operator you want guests to tell you first about any problems and give you the opportunity to address any issues, before posting negative reviews on Twitter, Yelp, Trip Advisor or any other social media or blog site. To do so you need to provide a closed, simple and quick in-the-moment feedback channel for guests to report problems and then alert designated staff immediately so they can take actions to address guest concerns and turn a poor experience into a positive outcome.

In addition you require a mystery shopping program to obtain in-depth feedback about unit performance relating to staff, service, food, cleanliness and other areas on a regular basis.


Touchwork’s solutions enable restaurants to gain in-the-moment feedback about the guest experience, monitor how operations are performing using mystery shopping and thereby ensure overall business success. They offer valuable real time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way.

The Touchwork solutions are built on the powerful and flexible cloud based Kinetica CX platform and can be used individually or in any combination. They provide results in real-time with advanced drill down reporting and analysis capabilities. They are quick to deploy, require no on-site IT support and are optimized for use with mobile devices.

Touchwork offers them as stand-alone subscription based solutions or bundles them into packages based on client’s needs. Our enterprise licensing model enables unlimited access to the full platform and solutions.

Areas of applicatio


  • TxtandTell In-the-moment feedback solution
  • ShopandTell Mystery shopping solution
  • TouchandTell Tablet based feedback and marketing solution
  • CheckandTell Inspections, Audits and Surveys
  • ShowandTell Digital Comment Boards