Real-Time Customer Feedback

Convert customer feedback into customer delight.

In-the-moment feedback and problem reporting that drives exceptional CX

Trusted by our global customers

Introduction

Improve your customer engagement, let them know their opinions matter, respond to their concerns, and address their problems with Touchwork’s integrated suite of in-the-moment feedback and real-time service recovery tools and instantly transform your CX.

Channels

Capture real-time feedback and engage with your customers on their preferred channel - - from SMS to QR codes, NFC, WhatsApp or Kiosks. Get a consolidated view of what your customers are experiencing, all in real-time.

SMS, QR Codes and NFC

Rapidly deploy QR codes or NFC for problem reporting, customer feedback and product reviews and get immediate feedback, anytime, anywhere. Your customers are already using text - SMS allows them to easily share their feedback in a quick and easy format.

Kiosks

Placed in strategic locations, our kiosk solution also gives you immediate access to feedback from customers and staff. But it’s so much more than a feedback tool - kiosks can be used to display marketing messaging, encourage loyalty program sign ups, enable problem reporting - all on standard hardware and one solution.

Email survey

Exhausted by standalone self-service survey tools? Our data-driven, fully supported and customizable enterprise-grade survey solution can be seamlessly integrated into your business processes and reporting structures, saving you time and effort.

Questions, workflow, locations

All our solutions support flexible question formats, advanced triggering and workflows, automated sentiment analysis and tagging, and can be fully configured to meet your brand identity. Our platform is also designed for complex location structures, with our support team on-hand to guide you through every step of the process.

Analytics & Reporting

Turn data into powerful, actionable insights through our flexible dashboard and reporting engine. We cover it all - from real-time alerts to scheduled email reports sent to the right people, at the right time, to fully configurable dashboards.

Digital signage

Use our digital signage solution to show your customers that you are paying attention and increase engagement. Alternatively, utilize our digital signage in-house to deliver a real-time visual pulse of CX throughout your business or various locations.

Integrate

Integrate customer feedback into your business processes using our open API’s, triggers and workflow logic.

Measurement to action

Implement real-time service recovery and issue management to easily track the resolution of customer complaints and problems as they happen.

Customer delight

One platform, multiple solutions! Touchwork’s portfolio of solutions can be used in combination to manage your CX, from in-the-moment customer feedback, audit and inspection data and enterprise messaging to issue tracking.

Products

ShowandTell

Comment moderation and display capabilities

FixIT

Problem reporting using text and QR codes

GrabandTell

Product feedback using text and QR codes

ShopandTell

Monitor your operations with mystery shopping

TouchandTell

Kiosk-based customer experience feedback

TxtTapScan&Tell

Real-time feedback using text, QR codes and NFC

Touchwork Technology has been the best investment for the Johnson & Johnson Consumer Care Centre: we are able to engage with our consumers in real-time. By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.

- Johnson & Johnson, South Africa, 
Consumer Care Centre

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Resources just for you

Evan Olsen, Associate Director, Florida Tech | Campus Dining

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AHF member survey on patient feedback

Insights into real-time patient feedback and audit methodology used by AHF members

Are you losing revenue because you don’t collect student feedback?