There’s no doubt that real-time feedback results in enhanced insights and improved problem resolution, but does every area of auxiliary services need it?
Student feedback is valuable to have, but prioritizing which areas on campus have the greatest need for a real-time feedback solution may be easier than you think.
Your students’ feedback is your only clear indicator of how well (or not) you’re performing, and you can never have too much of it. In a perfect world, you’d be able to hear the thoughts and suggestions from every student you serve. However, if you can settle for getting as much feedback as possible, the following six ways can give you plenty of food for thought.
If you want to engage your students, there’s no better time than at the beginning of a new semester. It’s a chance for a fresh start, an opportunity to begin on a strong note that can potentially last until finals.
To put your best foot forward from the start and connect with your students, try these 5 tips to increase student engagement at the start of every semester.
If you have very few complaints, you must be doing something right, yes? Well, not exactly.
Studies show that only about half of customers make their grievances known, with about 90% of those complaints made to frontline employees who may not be positioned to fix the issue.
Don’t assume you know what your customers think about their experience. Instead, ask them for their feedback – often. You may be surprised by what you learn. Getting meaningful customer feedback starts by asking the right questions. Here are fifteen questions you need to ask the next time you survey your customers for their feedback.
Many schools and universities collect customer feedback in hopes of using that data to improve their operations and, ultimately, the customer experience. But the success of your customer feedback strategy hinges on your ability to collect that data efficiently and effectively.
When someone mentions customer satisfaction, universities may not be the typical industry that comes to mind. Yet, educational institutions have just as much incentive as any traditional business to deliver stellar customer experiences.
Your school’s dining hall is an informal gathering place for friends, a meeting place for clubs, an information hub, and a brief escape for busy students. And the more you can do to enhance your dining hall experience, the fewer seats you might find empty. Here are 10 creative ways to use digital signage in your dining hall that students will appreciate.
Do students have to buy a meal plan? If so, you might think that their dining experience won’t affect your meal plan sales. But that couldn’t be further from the truth.
Regardless of whether or not a student must purchase a meal plan, your overall sales could be quite different depending on the experience you provide.