Touchwork’s FixIT Problem Reporting solution enables people to quickly and easily report problems on the spot using their cell phones by sending a text message or accessing a short web form.
- Designated staff members are immediately alerted by email and text message so that corrective action can be taken.
- A complete record and history of all problems is maintained in a secure web portal.
- A personal response can be sent to the person reporting the problem and issues can be raised, assigned and tracked for resolving complex problems.
When combined with routine inspections using the CheckIT solution, this results in enhanced customer satisfaction, reduced costs as small problem are attended to before they become more serious, and lower overall risk.