Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
See it live
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Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
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Woman texting
In the moment feedback
Make customer service
real and actionable
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woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
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Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
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Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

See it live.

Ready to understand your customers? Let us show you how.

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Blog Post

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The New Ways the Healthcare Industry is Revolutionizing the Patient Experience

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The CX Opportunities at Airports that Could Increase Traveler Delight

Whether your customers are taking a domestic flight or they’re heading abroad, they’ll probably find their airport experience exciting.At the same time, there are plenty of opportunities for it to become stressful. From the crowds to waiting in lines, there are lots of ways Customer Experience (CX) can head on a downward spiral when flying. Fortunately, advances in technology mean you can create CX opportunities that increase traveler delight.
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What Students Want on College Campuses

The world of higher education is changing. From how students prefer to learn to the type of experiences they want, and how much they are willing to pay for a degree, colleges are in a continuous state of evolution to keep up with the preferences of their ideal students.Adopting the best practice of soliciting and acting upon student feedback ensures colleges and universities can keep a pulse on what students want on their college campus. Generally speaking, here is what we know right now in terms of what students want on college campuses.

Upcoming events

CCUFSA 2019 Annual Conference - Victoria, BC June 26 - 30, 2019

CCUFSA is Canada’s leading College and University Food Service Association, proudly supporting educational institutions from coast to coast.Our goal is to foster growth and development across the food service sector through synergistic collaboration and professional networking. Throughout our 40 year history as a professional association, we have grown together and will continue to help our members achieve success in the “triple bottom line” of people, planet and profits.

NACAS C3X 2019 Annual Conference and Expo - Phoenix, Nov 3 - 6, 2019

Hosted annually, C3X convenes leaders from more than 700 higher education institutions and nearly 200 NACAS Business Partners to showcase the most inclusive and modern perspepctive of how auxiliary services enrich the campus experience. We invite you to connect with other strategic leaders and benefit from the must-attend event of high-level learning, idea generation, collaboration, and leadership building.

NACUFS 2019 National Conference and Showcase - Denver, July 10 - 13, 2019

lease join us at the NACUFS Showcase that will be held July 11-12, 2019 in conjunction with the National Conference, July 10-13 in Denver, CO. We anticipate this year's national conference and Showcase will attract over 700 campus dining professionals from over 200 colleges and universities.

Some of Touchwork’s valued customers