Fusing real-time feedback & audit data to enhance CX

Only real-time data solves real-time customer problems.
If it's not real-time, it's too late.

Trusted by our global customers

Touchwork's Product Portfolio

Fusion CX

Advanced dashboards & reporting

TxtTapScan&Tell

In-the-moment feedback

TouchandTell

Kiosk-based feedback

ShopandTell

Mystery shopping

GrabandTell

Product feedback

SurveyIT

Online surveys

FixIT

Problem reporting

CheckIT

Audit and inspections

MarketIT

Marketing and messaging

OrderIT

Food allergy ordering

ShowandTell

Digital signage

Industry solutions

Creating the best campus experience

Providing colleges and universities with the ability to measure and collect feedback on the student experience, as well as monitor internal processes and, ultimately, assuring overall student success. Touchworks’ extensive solution portfolio provides valuable real-time insight and analysis capabilities, ensuring that data generated is managed in the most efficient and effective manner possible.

Enabling food services to gain real-time feedback

As a food service operator, get quick and simple in-the-moment feedback on your customers’ experiences with your products and services and gauge their level of satisfaction. In addition, Touchwork’s solutions enable you to monitor the performance of your operations and conduct routine audits and inspections, as well as mystery shopper programs, to ensure the smooth functioning of your restaurant or hospitality business.

For great experiences in hospital and senior living operations

Touchwork’s solutions streamline real-time customer feedback and audit processes. This enables healthcare and senior living operations to monitor the patient or resident, visitor or staff experience as well as monitor internal operational processes that impact the customer experience and safety. Together these results provide valuable real-time insights to ensure overall business success.

In-depth feedback across airport operations

Monitor and enhance the experience for your passengers by giving them a quick and easy way to provide feedback. Alert appropriate departments from restrooms and concessions to baggage areas, gates, or security to resolve problems quickly and efficiently. Routine audits and inspections provide insights into the performance of your operations and monitor compliance with standards.

Elevating the customer experience

In the retail space, competition is fierce and customers are no longer just after a good product or service – they want a great experience, which in today’s environment has a significant impact on their purchasing decisions. It’s critical to engage and communicate with your customers, understand their needs, and provide them with a mechanism for in-the-moment feedback should their experience or purchase fall short of their expectations.

CX Performance Management

Touchwork’s Fusion CX platform integrates advanced AI with our best-in-class real-time feedback and audit tools to provide an integrated data-driven experience to effectively manage your customer experience and operations.

Real-time Customer Feedback

Instant feedback is the quickest way to highlight CX problems. Use SMS, QR codes and kiosks to collect and interpret data from customers, gain new insights and resolve critical issues, all in real-time.

Audit and Inspection solutions

Simplify compliance monitoring and identify issues in real time. From health and safety audits to mystery shopping, our flexible system makes it easy to implement enhanced monitoring of core CX drivers.

Survey solutions

Configure flexible web surveys delivered by email or sms to customers and staff. Collect the data you need to manage CX across all touchpoints. And its fully integrated into all your business processes.

Marketing and messaging systems

Streamline real-time enterprise notifications and messaging to customers and staff. Build data-driven workflows for marketing, customer communication and time critical internal notifications.

Allergy food ordering solutions

Manage complex food ordering for populations requiring specialized diets in institutional and corporate environments.

Mystery shopping solution

Enabling you to monitor the performance of your operations, ensure compliance with standards and procedures, and measure your customer experience by emulating.

Custom solutions

Configure flexible business solutions using our platform – from flexible feedback and audit systems integrated into your business processes to IOT solutions and registration systems.

Resources just for you

Enhancing decision-making with Fusion CX: The value of reporting dashboards for Higher Education leadership

New update: Reaction GIFs made simple

Closing the CX loop: Enhancing CX for long-term business success

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre,

Johnson & Johnson, South Africa

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining,

Campus Services, Dartmouth Dining

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech,

Campus Dining

“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”

- Robbie Barrigan | Cleaning Quality and Compliance Manager,

Asset Soft Services of London Stansted Airport

“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”

- Alison Karmellhi | Contract Manager,

London Stansted Airport

“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“

- Richard Duckworth | Commercial Trading Manager,

East Midlands Airport

Ready to optimize your business with better customer experiences?

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Fusing real-time feedback & audit data to enhance CX

Trusted by our global customers

Touchwork's Product Portfolio

Industry solutions

Creating the best campus experience

Enabling food services to gain real-time feedback

For great experiences in hospital and senior living operations

In-depth feedback across airport operations

Elevating the customer experience

CX Performance Management

Real-time Customer Feedback

Audit and Inspection solutions

Survey solutions

Marketing and messaging systems

Allergy food ordering solutions

Mystery shopping solution

Custom solutions

Resources just for you

Enhancing decision-making with Fusion CX: The value of reporting dashboards for Higher Education leadership

New update: Reaction GIFs made simple

Closing the CX loop: Enhancing CX for long-term business success

Ready to optimize your business with better customer experiences?

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