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Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
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One platform
multiple solutions
Real time feedback
real time action
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In the moment feedback
Make customer service
real and actionable
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Mystery shopping
Ensure compliance with
standards and
procedures
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Digital comment boards
Engage, share,
communicate, captivate
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Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

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Ready to understand your customers? Let us show you how.

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Blog Post

How Campus Food Services Are Adapting Amid COVID-19
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Why Student Feedback Will Be Essential for Food Services in the Fall

On school campuses, one of the areas most strongly affected by the pandemic is food services. New safety restrictions are already being implemented, but the challenge now is this: how can schools adapt to restrictions while maintaining positive experiences for students? Communication-based technology is making it easier for schools to give students a voice, quickly implement changes based on student feedback, and keep students engaged. This article will explore some of these challenges and solutions in detail. 
Student Feedback
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Capturing Student Feedback in the Wake of COVID-19

As schools prepare to reopen in the Fall, educators and administrators are facing unprecedented challenges. Major changes in classes, dining services, residences and other areas will be required to ensure student and staff safety. As a result, students will have many questions and issues. Obtaining feedback on a daily basis, responding to students, acting on this feedback, and then sharing any changes digitally will be essential going forward.
COVID 19 Campus Communications and Monitoring for the Fall
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COVID-19 Student Monitoring and Campus Communication

With the Fall semester just a few months away and COVID-19 still very much a concern, returning to on-campus life for the coming school year will require implementing a variety of extra measures and precautions to ensure your school community is as safe as possible for everyone.What might that look like and involve? We understand this is a challenging time, so we’ve outlined just some of the approaches and best practices that leaders of higher education and auxiliary services might consider implementing, as well as the technology that can help make these processes easier to integrate into daily life on campus.

Upcoming events

NACAS Webinar: Building an Effective Auxiliary-Wide Mystery Shopping Program for the Fall, 8th June 2020 03:00 PM - 04:00 EST PM

With students and staff facing major changes when they return in the Fall, mystery shopping allows gathering of detailed qualitative data from the perspective of your customer.  This type of data collection can be employed across all auxiliary departments in any customer-facing service. Join us to learn how to build surveys based on your customer’s journey, recruit a range of customers to be your secret shoppers, incentivize the program, and use the results to ultimately improve your operation. Learn how Georgia College employed an auxiliary-wide mystery shopping program. Additionally, join us in discussing how this process might look different in modified operations due to COVID-19 and how it can assist in identifying issues and help making adjustments to protocols as required.

NACAS C3X 2020 Annual Conference and Expo, Nov 8-11, Anaheim, CA

Please join us at the NACAS C3X 2020 Annual  Conference and Showcase that will be held November 8-11, 2020 in Anaheim, CA. We will be showcasing our comprehensive range of customer experience management solutions including our latest Covid-19 Student Monitoring solution. Hosted annually, C3X convenes over 650 leaders from more than 300 higher education institutions and 200 NACAS Business Partners to exchange the knowledge and connections that are paramount to their work. Travel outside your regional boundaries to C3X and learn how other auxiliary leaders are meeting student’s evolving needs, providing services that outpace their desires, and boosting their institution’s ranking.

Some of Touchwork’s valued customers