Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
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Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
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Woman texting
In the moment feedback
Make customer service
real and actionable
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woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
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Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
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woman doing inspection with tablet
Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

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Blog Post

Best Practices for Maintaining a Positive Student Experience During COVID-19
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Best Practices for Maintaining a Positive Student Experience During COVID-19

The future of higher education is evolving in real-time. Like so many other industries, it finds itself in a crisis-driven response mode -  one that has upended the traditional on-campus college experience. While many institutions already have extensive experience providing remote programs and services, few have had to do so on such a massive and immediate scale as we’re seeing today. Delivering programs and services remotely comes with a variety of unique challenges and considerations. Maintaining a positive student experience and embracing a growing and necessary virtual community is a priority for higher education and the many auxiliary services it hosts today. Here are timely and effective tactics that are easily implemented by leaders in higher education auxiliary services right now.
Stimulus Package Affects Higher Education

How Stimulus Package Affects Higher Education

Last week the $2 trillion Coronavirus Aid, Relief, and Economic Security Act (CARES), was signed into law.The measure included a $30.75 billion Education Stabilization Fund designed to help state and local school districts and postsecondary institutions in their efforts to respond to the unprecedented pandemic that’s sweeping across the country and the world. Of that amount, $14.3 billion is specifically earmarked for institutions of higher education to help address the financial and operational upheaval that has been taking place.
How Colleges Can Serve Students
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How Colleges Can Serve Students During COVID-19 Pandemic

The world is much different today than it was in 2019, and college campuses are rapidly closing their doors in response to the COVID-19 mandates by federal and state authorities to help stop the spread of the novel coronavirus.However, just because campuses are shutting down classes doesn’t mean that all students have somewhere to go. In fact, NPR reports that many students are stranded on campuses with nowhere to go. And just because classes are canceled, doesn’t mean that they stop needing their basic needs like food and living amenities. Fortunately, some colleges and universities are already adjusting operations to meet the needs of their students in this time of crisis. Here is what you can do as a leader in higher education auxiliary service to meet the demand of students amidst the COVID-19 pandemic.

Upcoming events

NACUFS Continental/Pacific Regional Conference, Colorado Springs, CO - March 22-24, 2020

Please join us at the NACUFS Continental/Pacific Regional Conference and Showcase that will be held March 22 -24, 2020 in Colorado Springs, CO. We will be showcasing our comprehensive range of customer experience management solutions including our latest ordering solution for students with allergies and for sick students as well as our new temperature monitoring solution for freezers and coolers.  We will also be presenting a session: The Increasing Necessity of a Progressive Food Allergy Program together with FARE Food Allergy Research & Education.

NACUFS Southern Conference, Houston, TX - March 16-18, 2020

Please join us at the NACUFS Southern Conference and Showcase that will be held March 16-18, 2020 in Houston, TX. We will be showcasing our comprehensive range of customer experience management solutions including our latest ordering solution for students with allergies and for sick students as well as our new temperature monitoring solution for freezers and coolers.  We will also be presenting a session: The Increasing Necessity of a Progressive Food Allergy Program together with FARE Food Allergy Research & Education.

NACUFS MidWest Regional Conference, Notre Dame, IN - March 8-10, 2020

Please join us at the NACUFS Midwest Conference and Showcase that will be held March 8 -10, 2020 in Notre Dame, IA. We will be showcasing our comprehensive range of customer experience management solutions including our latest ordering solution for students with allergies and for sick students as well as our new temperature monitoring solution for freezers and coolers.  We will also be presenting a session: The Increasing Necessity of a Progressive Food Allergy Program together with FARE Food Allergy Research & Education.

Some of Touchwork’s valued customers