Fusing real-time feedback & audit data to enhance CX

We are able to engage with our consumers in real-time. By responding to consumer complaints promptly and keeping them involved throughout the process, we effectively manage and close the feedback loop. This feedback is crucial to Johnson & Johnson as we aim to retain consumer loyalty and provide an excellent consumer experience.

Touchwork designed a tailored audit system that monitors our performance in meeting the businesses service standards requirements. We are delighted with the highly effective system they have introduced in helping to maintain good service standards for our customers.

Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”

Students appreciated the instantaneous text responses, which helped alleviate negative publicity during a busy first semester of self-operation. Throughout our first year, we were able to quantitatively track our improvement in each dining unit with extensive data points and large sample sizes

Touchwork has enabled our students to interact with us instantly to provide valuable feedback. Due to the efficiency of the Touchwork system, we can respond in real time and ensure their dining experience is great!

Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.

Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience.
With the ability to capture data via iPad’s or Android tablets this makes for a seamless process

With Touchwork we can perform quantitative customer satisfaction surveys while still instantly reacting to dissatisfied customers.

“Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”

“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“

“Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”

“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“

“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”

“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

“We’ve been using TxtandTell for several years now, and it’s hands down the best system I’ve ever employed. The introduction of AI response assistance was nothing short of genius! The Touchwork team is great.”

Through UMass Safe, I’ve been able to learn about more balanced meal options based on having Celiac disease, food allergies, and food intolerances. It is also great that I am directly in contact with the dining staff, which makes my life feel so much safer.

The UMass Dining app for allergies has made my life a lot easier. I don’t have to worry about what’s in my food or how I am going to get fed every day. I can just click a few buttons, be on my way to class, and not have to worry. It is convenient to choose when and where I eat, and it has really made classes and life here a lot easier.

As a 19-year-old with a raging appetite and kidney stones, it’s not easy finding safe meals in the dining hall. Because of the creation of this app, it’s easier for me to focus on school without worrying about what’s in my meals. Since I’m the one who builds them, I know exactly what’s in them, and they also provide us with a piece of paper that lists all the ingredients.

After spending my first week of classes last semester skipping meals, I found out that UMass Dining could work with me to prepare meals that I could eat. This semester, the app has made it even more convenient for me to ensure I am getting healthy, nutritious meals while also being able to focus on school.

When talking about the UMass Safe App, my favorite part is how it streamlines communication all the way to the student. You can communicate directly with the dining staff, yet it maintains enough distance to avoid making the student feel uncomfortable. It’s so easy to print out the recipes and get them to the cooks. The streamlining of everything just makes it so much easier.

The app actually works in favor of the cooks who produce the meals. Because of the limited choice of ingredients allergy students can choose, it helps us spend less time and labor on producing these meals every day.