Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
See it live
Woman with cell phone providing feedback
One platform
multiple solutions
Real time feedback
real time action
See it live
Woman texting
In the moment feedback
Make customer service
real and actionable
See it live
woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
procedures
See it live
Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
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woman doing inspection with tablet
Inspections and audits
Measure operational
performance
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Solutions

In today’s competitive environment a great customer experience is the main differentiator to help grow your business. Touchwork’s CX platform and solutions provide the hub for capturing, assessing and reporting on all your customer feedback to gain the insights that drive success.

Industries

A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

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Ready to understand your customers? Let us show you how.

Blog Post

Evolving Needs of Students
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Evolving Needs of Students: Trends to Watch in 2020

It’s no surprise that the landscape of higher education is different today than it was a decade or even five years ago. Colleges and universities are kept on their toes anticipating and meeting the evolving needs of their students. As a conduit for improved student engagement, increased revenue, and streamlined operations for higher education auxiliary services, we have seen, first hand, the challenges and opportunities facing today’s college campuses. Being in the business of CX (customer experience) technology gives us a unique perspective on the latest trends impacting higher education in 2020 and beyond. Here are the six trends in higher education to watch in 2020 and our take on what you need to know from the perspective as a leader in auxiliary services.
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Why You’re Losing Student Enrollment to Your Competition

It’s probably safe to say that one of the primary business goals of any institution of higher education is to increase enrollment and retention rates. After all, as a business, your students are your customers. Being able to continuously attract your ideal student is not only paramount to your growth, it’s what affords you the ability to empower the next generation of professionals and leaders.
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The New Ways the Healthcare Industry is Revolutionizing the Patient Experience

It’s not often the case that patients enter a hospital for overwhelmingly positive reasons.However, whether they’re there to resolve a long-standing illness or to manage the symptoms of an ongoing condition, there are ways to revolutionize their experience for the better.Using new technologies, the healthcare industry is starting to redefine what it means to be a patient. If you’re a hospital director, ward manager, or staff member, you may want to learn more about how these changes are taking place.

Upcoming events

NACUFS Continental/Pacific Regional Conference, Colorado Springs, CO - March 22-24, 2020

Please join us at the NACUFS Continental/Pacific Regional Conference and Showcase that will be held March 22 -24, 2020 in Colorado Springs, CO. We will be showcasing our comprehensive range of customer experience management solutions including our latest ordering solution for students with allergies and for sick students as well as our new temperature monitoring solution for freezers and coolers.  We will also be presenting a session: The Increasing Necessity of a Progressive Food Allergy Program together with FARE Food Allergy Research & Education.

NACUFS Southern Conference, Houston, TX - March 16-18, 2020

Please join us at the NACUFS Southern Conference and Showcase that will be held March 16-18, 2020 in Houston, TX. We will be showcasing our comprehensive range of customer experience management solutions including our latest ordering solution for students with allergies and for sick students as well as our new temperature monitoring solution for freezers and coolers.  We will also be presenting a session: The Increasing Necessity of a Progressive Food Allergy Program together with FARE Food Allergy Research & Education.

NACUFS MidWest Regional Conference, Notre Dame, IN - March 8-10, 2020

Please join us at the NACUFS Midwest Conference and Showcase that will be held March 8 -10, 2020 in Notre Dame, IA. We will be showcasing our comprehensive range of customer experience management solutions including our latest ordering solution for students with allergies and for sick students as well as our new temperature monitoring solution for freezers and coolers.  We will also be presenting a session: The Increasing Necessity of a Progressive Food Allergy Program together with FARE Food Allergy Research & Education.

Some of Touchwork’s valued customers