Fusing real-time feedback & audit data to enhance CX

Only real-time data solves real-time customer problems.
If it's not real-time, it's too late.

Trusted by our global customers

Touchwork's Product Portfolio

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Fusion CX

Advanced dashboards & reporting

customer feedback
TxtTapScan&Tell

In-the-moment feedback

kiosk
TouchandTell

Kiosk-based feedback

mystery shopping
ShopandTell

Mystery shopping

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GrabandTell

Product feedback

online survey
SurveyIT

Online surveys

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FixIT

Problem reporting

CheckIT
CheckIT

Audit and inspections

MarketIT
MarketIT

Marketing and messaging

food allergy ordering
OrderIT

Food allergy ordering

digital signage
ShowandTell

Digital signage

Industry solutions

customer experience

Creating the best campus experience

Providing colleges and universities with the ability to measure and collect feedback on the student experience, as well as monitor internal processes and, ultimately, assuring overall student success. Touchworks’ extensive solution portfolio provides valuable real-time insight and analysis capabilities, ensuring that data generated is managed in the most efficient and effective manner possible.

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CX Performance Management

Touchwork’s Fusion CX platform integrates advanced AI with our best-in-class real-time feedback and audit tools to provide an integrated data-driven experience to effectively manage your customer experience and operations.

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Realtime solutions
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Real-time Customer Feedback

Instant feedback is the quickest way to highlight CX problems. Use SMS, QR codes and kiosks to collect and interpret data from customers, gain new insights and resolve critical issues, all in real-time.

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Audit and Inspection solutions

Simplify compliance monitoring and identify issues in real time. From health and safety audits to mystery shopping, our flexible system makes it easy to implement enhanced monitoring of core CX drivers.

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Survey solutions

Configure flexible web surveys delivered by email or sms to customers and staff. Collect the data you need to manage CX across all touchpoints. And its fully integrated into all your business processes.

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Marketing and messaging systems

Streamline real-time enterprise notifications and messaging to customers and staff. Build data-driven workflows for marketing, customer communication and time critical internal notifications.

Messaging
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Allergy food ordering solutions

Manage complex food ordering for populations requiring specialized diets in institutional and corporate environments.

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Mystery shopping solution

Enabling you to monitor the performance of your operations, ensure compliance with standards and procedures, and measure your customer experience by emulating.

Mystery shopping
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Custom solutions

Configure flexible business solutions using our platform – from flexible feedback and audit systems integrated into your business processes to IOT solutions and registration systems.

Resources just for you

Jennifer Wood

Beyond the office: Getting to know Jennifer Wood

realtime feedback ebook

eBook: A guide to implementing real-time feedback systems in higher education institutions

Food safety

Food safety in campus dining: Strategies for success

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We are able to engage with our consumers in real-time. By responding to consumer complaints promptly and keeping them involved throughout the process, we effectively manage and close the feedback loop. This feedback is crucial to Johnson & Johnson as we aim to retain consumer loyalty and provide an excellent consumer experience.

- Johnson & Johnson, South Africa, 
Consumer Care Centre

Touchwork designed a tailored audit system that monitors our performance in meeting the businesses service standards requirements. We are delighted with the highly effective system they have introduced in helping to maintain good service standards for our customers.

- Robbie Barrigan | Cleaning Quality and Compliance Manager, 
Asset Soft Services, Stansted Airport Limited

Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”

- Helena Roussouw | Retail Customer Experience Manager, 
Vodacom

Students appreciated the instantaneous text responses, which helped alleviate negative publicity during a busy first semester of self-operation. Throughout our first year, we were able to quantitatively track our improvement in each dining unit with extensive data points and large sample sizes

- Ryan Greene | Senior Director, 
Dining

Touchwork has enabled our students to interact with us instantly to provide valuable feedback. Due to the efficiency of the Touchwork system, we can respond in real time and ensure their dining experience is great!

- Evan Olsen | Associate Director, 
Florida Tech, Campus Dining

Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.

- Jon Plodzik | Director of Dining, 
Campus Services | Dartmouth Dining

Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience.
With the ability to capture data via iPad’s or Android tablets this makes for a seamless process

- Richard Duckworth | Commercial Trading Manager, 
East Midlands Airport

With Touchwork we can perform quantitative customer satisfaction surveys while still instantly reacting to dissatisfied customers.

- George Uriesi | General Manager, 
Cape Town International Airport

“Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”

- Helena Roussouw | Retail Customer Experience Manager, 
Vodacom

“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“

- Richard Duckworth | Commercial Trading Manager, 
East Midlands Airport

“Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“

- Richard Duckworth | Commercial Trading Manager, 
East Midlands Airport

“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”

- Alison Karmellhi | Contract Manager, 
London Stansted Airport

“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”

- Robbie Barrigan | Cleaning Quality and Compliance Manager, 
Asset Soft Services of London Stansted Airport

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech, 
Campus Dining

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre, 
Johnson & Johnson, South Africa

“We’ve been using TxtandTell for several years now, and it’s hands down the best system I’ve ever employed. The introduction of AI response assistance was nothing short of genius! The Touchwork team is great.”

- Crista Martin | Director for Strategic Initiatives and Communication, 
Harvard University Dining Services

Through UMass Safe, I’ve been able to learn about more balanced meal options based on having Celiac disease, food allergies, and food intolerances. It is also great that I am directly in contact with the dining staff, which makes my life feel so much safer.

- Diya, Sophomore, 
UMass Student

The UMass Dining app for allergies has made my life a lot easier. I don’t have to worry about what’s in my food or how I am going to get fed every day. I can just click a few buttons, be on my way to class, and not have to worry. It is convenient to choose when and where I eat, and it has really made classes and life here a lot easier.

- Cali, Senior, 
UMass Student

As a 19-year-old with a raging appetite and kidney stones, it’s not easy finding safe meals in the dining hall. Because of the creation of this app, it’s easier for me to focus on school without worrying about what’s in my meals. Since I’m the one who builds them, I know exactly what’s in them, and they also provide us with a piece of paper that lists all the ingredients.

- Grace, Freshmore, 
UMass Student

After spending my first week of classes last semester skipping meals, I found out that UMass Dining could work with me to prepare meals that I could eat. This semester, the app has made it even more convenient for me to ensure I am getting healthy, nutritious meals while also being able to focus on school.

- Julie, Senior, 
UMass Student

When talking about the UMass Safe App, my favorite part is how it streamlines communication all the way to the student. You can communicate directly with the dining staff, yet it maintains enough distance to avoid making the student feel uncomfortable. It’s so easy to print out the recipes and get them to the cooks. The streamlining of everything just makes it so much easier.

- Michael Hardy, Assistant Manager Worcester Dining Commons, 
UMass

The app actually works in favor of the cooks who produce the meals. Because of the limited choice of ingredients allergy students can choose, it helps us spend less time and labor on producing these meals every day.

- Chef Caleb Pham, 
UMass

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

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