Fusing real-time feedback & audit data to enhance CX
If it's not real-time, it's too late.
Trusted by our global customers
Touchwork's Product Portfolio
Industry solutions
Creating the best campus experience
Providing colleges and universities with the ability to measure and collect feedback on the student experience, as well as monitor internal processes and, ultimately, assuring overall student success. Touchworks’ extensive solution portfolio provides valuable real-time insight and analysis capabilities, ensuring that data generated is managed in the most efficient and effective manner possible.
Enabling food services to gain real-time feedback
As a food service operator, get quick and simple in-the-moment feedback on your customers’ experiences with your products and services and gauge their level of satisfaction. In addition, Touchwork’s solutions enable you to monitor the performance of your operations and conduct routine audits and inspections, as well as mystery shopper programs, to ensure the smooth functioning of your restaurant or hospitality business.
For great experiences in hospital and senior living operations
Touchwork’s solutions streamline real-time customer feedback and audit processes. This enables healthcare and senior living operations to monitor the patient or resident, visitor or staff experience as well as monitor internal operational processes that impact the customer experience and safety. Together these results provide valuable real-time insights to ensure overall business success.
In-depth feedback across airport operations
Monitor and enhance the experience for your passengers by giving them a quick and easy way to provide feedback. Alert appropriate departments from restrooms and concessions to baggage areas, gates, or security to resolve problems quickly and efficiently. Routine audits and inspections provide insights into the performance of your operations and monitor compliance with standards.
Elevating the customer experience
In the retail space, competition is fierce and customers are no longer just after a good product or service – they want a great experience, which in today’s environment has a significant impact on their purchasing decisions. It’s critical to engage and communicate with your customers, understand their needs, and provide them with a mechanism for in-the-moment feedback should their experience or purchase fall short of their expectations.
CX Performance Management
Touchwork’s Fusion CX platform integrates advanced AI with our best-in-class real-time feedback and audit tools to provide an integrated data-driven experience to effectively manage your customer experience and operations.
Real-time Customer Feedback
Instant feedback is the quickest way to highlight CX problems. Use SMS, QR codes and kiosks to collect and interpret data from customers, gain new insights and resolve critical issues, all in real-time.
Audit and Inspection solutions
Simplify compliance monitoring and identify issues in real time. From health and safety audits to mystery shopping, our flexible system makes it easy to implement enhanced monitoring of core CX drivers.
Survey solutions
Configure flexible web surveys delivered by email or sms to customers and staff. Collect the data you need to manage CX across all touchpoints. And its fully integrated into all your business processes.
Marketing and messaging systems
Streamline real-time enterprise notifications and messaging to customers and staff. Build data-driven workflows for marketing, customer communication and time critical internal notifications.
Allergy food ordering solutions
Manage complex food ordering for populations requiring specialized diets in institutional and corporate environments.
Mystery shopping solution
Enabling you to monitor the performance of your operations, ensure compliance with standards and procedures, and measure your customer experience by emulating.
Custom solutions
Configure flexible business solutions using our platform – from flexible feedback and audit systems integrated into your business processes to IOT solutions and registration systems.
Resources just for you
We are able to engage with our consumers in real-time. By responding to consumer complaints promptly and keeping them involved throughout the process, we effectively manage and close the feedback loop. This feedback is crucial to Johnson & Johnson as we aim to retain consumer loyalty and provide an excellent consumer experience.
Touchwork designed a tailored audit system that monitors our performance in meeting the businesses service standards requirements. We are delighted with the highly effective system they have introduced in helping to maintain good service standards for our customers.
Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”
Students appreciated the instantaneous text responses, which helped alleviate negative publicity during a busy first semester of self-operation. Throughout our first year, we were able to quantitatively track our improvement in each dining unit with extensive data points and large sample sizes
Touchwork has enabled our students to interact with us instantly to provide valuable feedback. Due to the efficiency of the Touchwork system, we can respond in real time and ensure their dining experience is great!
Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.
Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience.
With the ability to capture data via iPad’s or Android tablets this makes for a seamless process
With Touchwork we can perform quantitative customer satisfaction surveys while still instantly reacting to dissatisfied customers.
“Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”
“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“
“Touchwork is the business to work with if you want a team that is always accessible, adaptable to your company’s needs, dependable, and a joy to collaborate with on various projects. For your company, nothing is too much or too personalized; they make it happen and provide solutions that are effective for you. Thank you Touchwork.”
“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“
“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”
“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”
“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”
“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”
“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”
“We’ve been using TxtandTell for several years now, and it’s hands down the best system I’ve ever employed. The introduction of AI response assistance was nothing short of genius! The Touchwork team is great.”
Through UMass Safe, I’ve been able to learn about more balanced meal options based on having Celiac disease, food allergies, and food intolerances. It is also great that I am directly in contact with the dining staff, which makes my life feel so much safer.
The UMass Dining app for allergies has made my life a lot easier. I don’t have to worry about what’s in my food or how I am going to get fed every day. I can just click a few buttons, be on my way to class, and not have to worry. It is convenient to choose when and where I eat, and it has really made classes and life here a lot easier.
As a 19-year-old with a raging appetite and kidney stones, it’s not easy finding safe meals in the dining hall. Because of the creation of this app, it’s easier for me to focus on school without worrying about what’s in my meals. Since I’m the one who builds them, I know exactly what’s in them, and they also provide us with a piece of paper that lists all the ingredients.
After spending my first week of classes last semester skipping meals, I found out that UMass Dining could work with me to prepare meals that I could eat. This semester, the app has made it even more convenient for me to ensure I am getting healthy, nutritious meals while also being able to focus on school.
When talking about the UMass Safe App, my favorite part is how it streamlines communication all the way to the student. You can communicate directly with the dining staff, yet it maintains enough distance to avoid making the student feel uncomfortable. It’s so easy to print out the recipes and get them to the cooks. The streamlining of everything just makes it so much easier.
The app actually works in favor of the cooks who produce the meals. Because of the limited choice of ingredients allergy students can choose, it helps us spend less time and labor on producing these meals every day.
Ready to optimize your business with better customer experiences?
Let’s connect for a discovery call and explore your requirements!