Trusted by our global customers
Touchwork's Product Portfolio
Creating the best campus experience
Providing colleges and universities with the ability to measure and collect feedback on the student experience, as well as monitor internal processes and, ultimately, assuring overall student success. Touchworks’ extensive solution portfolio provides valuable real-time insight and analysis capabilities, ensuring that data generated is managed in the most efficient and effective manner possible.
CX Performance Management
Touchwork’s Fusion CX platform integrates advanced AI with our best-in-class real-time feedback and audit tools to provide an integrated data-driven experience to effectively manage your customer experience and operations.
Real-time Customer Feedback
Instant feedback is the quickest way to highlight CX problems. Use SMS, QR codes and kiosks to collect and interpret data from customers, gain new insights and resolve critical issues, all in real-time.
Audit and Inspection solutions
Simplify compliance monitoring and identify issues in real time. From health and safety audits to mystery shopping, our flexible system makes it easy to implement enhanced monitoring of core CX drivers.
Configure flexible web surveys delivered by email or sms to customers and staff. Collect the data you need to manage CX across all touchpoints. And its fully integrated into all your business processes.
Marketing and messaging systems
Streamline real-time enterprise notifications and messaging to customers and staff. Build data-driven workflows for marketing, customer communication and time critical internal notifications.
Allergy food ordering solutions
Manage complex food ordering for populations requiring specialized diets in institutional and corporate environments.
Mystery shopping solution
Enabling you to monitor the performance of your operations, ensure compliance with standards and procedures, and measure your customer experience by emulating.
Configure flexible business solutions using our platform – from flexible feedback and audit systems integrated into your business processes to IOT solutions and registration systems.
Resources just for you
Building better communities: Real-time feedback in Higher Education housing
Navigating student allergies: How campuses are prioritizing student health
The future feast: Dining in 2030 and beyond
“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”
“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program. I recommend their wonderful services to all my colleagues.”
“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”
“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”
“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”
“Touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience. With the ability to capture data via iPad’s or Android tablets this makes for a seamless process.“
Ready to optimize your business with better customer experiences?
Let’s connect for a discovery call and explore your requirements!