Fusing real-time feedback & audit data to enhance CX

Only real-time data solves real-time customer problems.
If it's not real-time, it's too late.

Trusted by our global customers

Touchwork's Product Portfolio

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Fusion CX

Advanced dashboards & reporting

customer feedback
TxtTapScan&Tell

In-the-moment feedback

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TouchandTell

Kiosk-based feedback

mystery shopping
ShopandTell

Mystery shopping

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GrabandTell

Product feedback

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SurveyIT

Online surveys

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FixIT

Problem reporting

CheckIT
CheckIT

Audit and inspections

MarketIT
MarketIT

Marketing and messaging

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OrderIT

Food allergy ordering

digital signage
ShowandTell

Digital signage

Industry solutions

customer experience

Creating the best campus experience

Providing colleges and universities with the ability to measure and collect feedback on the student experience, as well as monitor internal processes and, ultimately, assuring overall student success. Touchworks’ extensive solution portfolio provides valuable real-time insight and analysis capabilities, ensuring that data generated is managed in the most efficient and effective manner possible.

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CX Performance Management

Touchwork’s Fusion CX platform integrates advanced AI with our best-in-class real-time feedback and audit tools to provide an integrated data-driven experience to effectively manage your customer experience and operations.

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Realtime solutions
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Real-time Customer Feedback

Instant feedback is the quickest way to highlight CX problems. Use SMS, QR codes and kiosks to collect and interpret data from customers, gain new insights and resolve critical issues, all in real-time.

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Audit and Inspection solutions

Simplify compliance monitoring and identify issues in real time. From health and safety audits to mystery shopping, our flexible system makes it easy to implement enhanced monitoring of core CX drivers.

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Survey solutions

Configure flexible web surveys delivered by email or sms to customers and staff. Collect the data you need to manage CX across all touchpoints. And its fully integrated into all your business processes.

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Marketing and messaging systems

Streamline real-time enterprise notifications and messaging to customers and staff. Build data-driven workflows for marketing, customer communication and time critical internal notifications.

Messaging
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Allergy food ordering solutions

Manage complex food ordering for populations requiring specialized diets in institutional and corporate environments.

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Mystery shopping solution

Enabling you to monitor the performance of your operations, ensure compliance with standards and procedures, and measure your customer experience by emulating.

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Custom solutions

Configure flexible business solutions using our platform – from flexible feedback and audit systems integrated into your business processes to IOT solutions and registration systems.

Resources just for you

Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

Aaron Turcios, Customer Success Specialist

Beyond the office: Getting to know Aaron Turcios

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Insights from our recent customer satisfaction survey

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“We’ve been using TxtandTell for several years now, and it’s hands down the best system I’ve ever employed. The introduction of AI response assistance was nothing short of genius! The Touchwork team is great.”

- Crista Martin | Director for Strategic Initiatives and Communication, 
Harvard University Dining Services

“By responding to consumer complaints timeously and keeping them involved throughout the complaint process, we are able to manage and close the feedback process effectively. This feedback is important to Johnson & Johnson as we seek to retain the consumer custom and provide a great consumer experience.”

- Consumer Care Centre, 
Johnson & Johnson, South Africa

“Touchwork has been and continues to be a wonderful partner for Dartmouth Dining in the coordination of meal orders, engaging students with directed communications and gathering timely feedback on our program.  I recommend their wonderful services to all my colleagues.”

- Jon Plodzik | Director of Dining, 
Campus Services, Dartmouth Dining

“The performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding.”

- Evan Olsen | Associate Director of Florida Tech, 
Campus Dining

“We are delighted with the highly effective system that Touchwork tailored specifically to help us maintain good service standards for our customers”

- Robbie Barrigan | Cleaning Quality and Compliance Manager, 
Asset Soft Services of London Stansted Airport

“Live data enables us to respond to a problem within a matter of seconds, while passengers also feel that they are being heard and that their opinions matter to the airport”

- Alison Karmellhi | Contract Manager, 
London Stansted Airport

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

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