Man providing in-the-moment feedback using cell phone
Close the CX loop
with real time feedback
Turn customer feedback
into customer delight
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One platform
multiple solutions
Real time feedback
real time action
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Woman texting
In the moment feedback
Make customer service
real and actionable
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woman doing mystery shopping with basket
Mystery shopping
Ensure compliance with
standards and
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Digital comment board example
Digital comment boards
Engage, share,
communicate, captivate
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Inspections and audits
Measure operational
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A great customer experience (CX) is essential to ensure satisfaction, promote loyalty and advocacy and thereby impact the financial performance of your operations. Find out how Touchwork can help you achieve success.

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Blog Post

On-Campus Auxiliary Services and COVID-19 Challenges and Solutions

On-Campus Auxiliary Services and COVID-19: Challenges and Solutions

The global pandemic has changed nearly every aspect of campus life, from housing to food services. Amid these changes, auxiliary service professionals are grappling with new challenges, such as:Is there a way to easily update students about COVID-19 restrictions that affect on-campus auxiliary services? Are newly implemented restrictions also in line with students’ needs?Is it possible to gather real-time feedback from students about these changes?  How can schools monitor pandemic-related restrictions and ensure they are being followed by staff and students?Without student feedback, it’s impossible to successfully implement change to any on-campus service. As a result, schools are turning to technologies that enable collaboration and real-time communication. 
How Campus Food Services Are Adapting Amid COVID-19

Why Student Feedback Will Be Essential for Food Services in the Fall

On school campuses, one of the areas most strongly affected by the pandemic is food services. New safety restrictions are already being implemented, but the challenge now is this: how can schools adapt to restrictions while maintaining positive experiences for students? Communication-based technology is making it easier for schools to give students a voice, quickly implement changes based on student feedback, and keep students engaged. This article will explore some of these challenges and solutions in detail. 
Student Feedback

Capturing Student Feedback in the Wake of COVID-19

As schools prepare to reopen in the Fall, educators and administrators are facing unprecedented challenges. Major changes in classes, dining services, residences and other areas will be required to ensure student and staff safety. As a result, students will have many questions and issues. Obtaining feedback on a daily basis, responding to students, acting on this feedback, and then sharing any changes digitally will be essential going forward.

Upcoming events

NACAS Webinar: Building an Effective Auxiliary-Wide Mystery Shopping Program for the Fall, 8th June 2020 03:00 PM - 04:00 EST PM

With students and staff facing major changes when they return in the Fall, mystery shopping allows gathering of detailed qualitative data from the perspective of your customer.  This type of data collection can be employed across all auxiliary departments in any customer-facing service. Join us to learn how to build surveys based on your customer’s journey, recruit a range of customers to be your secret shoppers, incentivize the program, and use the results to ultimately improve your operation. Learn how Georgia College employed an auxiliary-wide mystery shopping program. Additionally, join us in discussing how this process might look different in modified operations due to COVID-19 and how it can assist in identifying issues and help making adjustments to protocols as required.

NACAS C3X 2020 Annual Conference and Expo, Nov 8-11, Anaheim, CA

Please join us at the NACAS C3X 2020 Annual  Conference and Showcase that will be held November 8-11, 2020 in Anaheim, CA. We will be showcasing our comprehensive range of customer experience management solutions including our latest Covid-19 Student Monitoring solution. Hosted annually, C3X convenes over 650 leaders from more than 300 higher education institutions and 200 NACAS Business Partners to exchange the knowledge and connections that are paramount to their work. Travel outside your regional boundaries to C3X and learn how other auxiliary leaders are meeting student’s evolving needs, providing services that outpace their desires, and boosting their institution’s ranking.

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