About us

Touchwork was started in 2003 when mobile technologies were in their infancy – text messaging was just emerging as a new communications channel, smartphones did not yet exist, social media platforms were unknown and high-speed mobile data capabilities to view the web or video was unheard of.

Touchwork was the first company globally to launch a service where customers could provide in-the-moment feedback about their experience via text message with real-time reporting and alerts.

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Our vision

Touchwork’s vision is to leverage current and emerging mobile technologies to capture information anywhere, anytime – and allow organizations to use this information in real-time to enhance customer service, streamline processes, and succeed.

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And what’s more: we have a lot of fun doing it.

Touchwork’s breadth of knowledge is unique, but our real difference is the ability to collaborate with customers and partners to solve complex business problems. Touchwork can help you define your business imperatives and explore the technologies that can result in increased competitive advantage.

Touchwork has offices in the USA, UK and South Africa to manage and support customers worldwide.


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Our values

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Dedication to every client’s success

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Innovation that matters for your company & for the world

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Service that exceeds expectations

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Trust & personal responsibility in all relationships

Ready to optimize your business with better customer experiences?

Schedule your FREE demonstration now to learn how industry leaders stay agile across their entire business.

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