Touchwork CX Resources

Explore our extensive collection of blogs, case studies, insights, videos, and downloadable content that offers in-depth analysis and solutions for improving customer experience (CX) and trends. Discover how we can help enhance your CX and engagement.

Resource Filter

Beyond the office: Getting to know Mary Buck

NACUFS Benchmarking survey

Enhancing campus dining: Touchwork powers the NACUFS customer satisfaction benchmarking survey

Dartmouth

Simplifying the hiring process: How Dartmouth improved employee recruitment with text-based solutions

CX for CFOs

Customer experience through a CFO’s lens: How CX metrics mirror financial reporting

Georgia Southern Health Center

Improving student health services with real-time feedback: Lessons from Georgia Southern University

AI Insights webinar

Webinar: Collecting and making sense of campus feedback with AI

Jennifer Wood

Beyond the office: Getting to know Jennifer Wood

realtime feedback ebook

eBook: A guide to implementing real-time feedback systems in higher education institutions

Food safety

Food safety in campus dining: Strategies for success

SMS Marketing

Boosting campus engagement: Best SMS marketing practices

food allergy

The critical need for vigilance in food allergy management

OrderIT

Webinar: Creating allergy-conscious dining environments

Envision Strategies

Touchwork and Envision Strategies: Partnership in Technology and Consulting Services

Aaron Turcios, Customer Success Specialist

Beyond the office: Getting to know Aaron Turcios

customer survey

Insights from our recent customer satisfaction survey

Mystery shopping

Mystery shopping for managing and elevating campus CX

student-centric campus

Creating a student-centric campus: How CX monitoring tools drive success

benchmarking survey

The importance of benchmarking surveys in performance analysis

NC State Dining

Empowering student voices: NC State’s mobile feedback journey

Emily Sandow

Beyond the office: Getting to know Emily Sandow

TellUs

TellUs - Boosting campus engagement

problem reporting

Navigating everyday challenges: The practical side of problem reporting in self-service areas

Ready to optimize your business with better customer experiences?

Let’s connect for a discovery call and explore your requirements!

cta yellow 2