Powerful Enhancements from Touchwork That Drive Efficiency and Satisfaction
As organizations look to streamline operations and enhance user experience, Touchwork continues to lead the way with powerful innovations. In line with our ongoing commitment to operational excellence, we’ve rolled out a set of key enhancements designed to give our partners greater control, flexibility, and consistency in how they serve their customers.
Here’s a look at some of the latest features making a real impact:
OrderIT: Smarter Pickup Scheduling with Time Slot Modules
(Released during Allergen Awareness Week, a timely upgrade for food service environments)
Dynamic Time Slot Management
Easily adjust pickup availability in real-time based on staffing, demand, or external factors like weather or traffic. Touchwork manages the scheduling, while allowing customers to quickly request updates when emergencies arise—ensuring flexibility without disrupting operations.
Flexible Scheduling OptionsWhether you’re setting recurring weekly schedules or adding one-off exceptions for special events, our new module gives you full calendar control.
Improved Order Flow & Capacity Planning
To prevent overbooking, the system auto-caps orders as slots fill up, helping you maintain smooth operations, avoid bottlenecks, and enhance the customer experience.
Customer TransparencyEnd users only see the time slots that are actually available, reducing confusion, missed pickups, and unnecessary support inquiries.
Seamless, Secure Access with SSO Integration
Plug-and-Play with Your Existing SystemsOur Single Sign-On (SSO) support now integrates easily with identity providers like Okta and Google Workspace.
No More Password OverloadEmployees use the same credentials they already know—removing friction from the login process and boosting platform adoption.
Faster Rollouts Across TeamsThe familiar login experience builds user confidence and streamlines onboarding, especially for large or rotating teams.
Built on Enterprise-Grade SecurityLeverage your existing MFA, access policies, and compliance standards. Our SSO integration respects and reinforces your organization’s security posture.
Simplified IT ManagementCentralized access provisioning reduces administrative overhead and makes user management a breeze.
TxtTapScan&Tell: More Efficient Communication with Template (Canned) Responses
Maintain a Consistent Brand VoiceEnsure every response reflects your organization’s tone and professionalism, no matter which staff member is replying.
Respond in SecondsWith ready-to-use templates, staff can handle common inquiries or feedback faster, reducing response times and boosting satisfaction.
Lower Training OverheadStaff members get up to speed quickly using pre-approved replies. No guesswork, just clear, confident communication.
Minimize ErrorsTemplates reduce the risk of typos, off-brand messages, or inconsistent information.
Scale Customer EngagementHandle high volumes of feedback efficiently while still delivering a personal, polished experience.
TxtTapScan&Tell: Integration with Grubhub – Capturing Feedback from Online Orders
Expand Your Feedback ReachTxtandTell now integrates directly with Grubhub, enabling customers who order through the Grubhub platform to share their feedback quickly and seamlessly.
Unified Experience InsightsRestaurants and operators can now gather valuable input from both in-person and online guests, ensuring a consistent, comprehensive view of customer satisfaction.
Drive Quality and RetentionThis integration helps identify trends, address issues faster, and maintain the same high service standards across dine-in, pickup, and delivery experiences.
Trend analyses with month-to-Date vs. Year-to-Date Comparison Graphs
Focused Performance TrackingYou can now graph individual parameters and overlay them with trend lines such as Month-to-Date (MTD) or Year-to-Date (YTD) performance scores for deeper insights.
Unit-to-Organization ComparisonsEasily compare specific units or programs against broader organizational trends to pinpoint where attention is needed.
Clear Trend AnalysisSee at a glance whether key metrics are improving, declining, or holding steady over time.
Better Data-Driven DecisionsSpot patterns sooner, address challenges faster, and measure the impact of your initiatives with greater accuracy.
Efficiency through RequestIT’s integration with 7 Points Solutions
Break Down Silos
Direct integration with 7 Points Solutions streamlines scheduling and coordination across different teams.
Centralized Management and OversightAll requests and updates are consolidated in a single system, reducing missed communications and duplicated effort. Seamlessly manage events, facilities, and related service requests from one unified platform.
Faster Response TimesCentralized real-time alerts ensure requests are seen and actioned promptly.
Partnership with RevenueVision
Seamless Data IntegrationConnect sales data—including transaction volumes and total revenue—directly into Touchwork’s reporting tools.
Deeper InsightsCombine financial performance metrics with customer experience data for a more complete operational picture.
Trend IdentificationEasily spot patterns, seasonal fluctuations, and correlations between revenue and service quality.
Better Decision-MakingUse integrated insights to guide strategy, optimize resources, and improve both financial and experience outcomes.
Why It Matters
These enhancements are more than just feature updates—they’re tools designed to solve real-world operational challenges. Whether you’re managing food service logistics, simplifying enterprise access, or improving customer response workflows, Touchwork is focused on giving you greater control, better scalability, and more peace of mind.
Want to learn more or see these features in action? Contact us today to schedule a demo or speak with your account manager.