Accessibility Statement for Touchwork

At Touchwork, we are committed to making the Experience Operations Platform (XOP), its solutions, and touchwork.com accessible to everyone, regardless of ability or disability. We want every person who interacts with XOP, from the customers giving feedback to the teams acting on it, to have an inclusive experience. Our goal is to align with globally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Our Commitment

Accessibility is ongoing work. We are dedicated to:

• Designing and maintaining XOP and touchwork.com to be perceivable, operable, understandable, and robust for people with diverse needs.
• Supporting assistive technologies such as screen readers, keyboard navigation, and voice recognition software.
• Continuously improving our platform and website based on user feedback and evolving best practices.

Accessibility Features

To support usability, XOP includes features such as:

• Configurability: Customers can configure XOP solutions to meet their own accessibility requirements, including color, contrast, and content settings.
• Text alternatives: Images and non-text content include descriptive alt text for screen reader compatibility.
• Keyboard navigation: Interactive elements can be accessed and operated using a keyboard alone.
• Contrast and readability: We aim for sufficient color contrast and legible font sizes to support people with visual impairments.
• Responsive design: XOP adapts to different screen sizes and devices, which benefits people with motor or vision challenges.
• Clear structure: We encourage customers to use consistent headings, labels, and navigation when configuring solutions, which aids comprehension and ease of use.

Ongoing Efforts

We regularly evaluate XOP and touchwork.com for accessibility using automated tools and manual testing by third-party consultants. Our team works to identify and remove barriers so that we continue to align with WCAG 2.1 Level AA. We also train our staff to prioritize accessibility when configuring solutions for customers.

Limitations and Alternatives

While we aim for full accessibility, some areas of XOP or touchwork.com may not yet meet every standard due to technical constraints or third-party integrations. We are actively working to resolve these issues. If you encounter a barrier, we can provide the information or content in an alternative accessible format. Email access@touchwork.com and we will help.

Third-Party Content

Some features available in XOP, such as AI elements, embedded videos, or payment gateways, are provided by third parties and may not fully meet our accessibility standards. We encourage these providers to improve accessibility and are happy to help you find an alternative if needed.

Feedback

Your input helps us improve. If you have suggestions, encounter an accessibility issue, or need assistance, please contact us:

• Email: access@touchwork.com
• Mail: Touchwork, Inc., 732 S. 6th St., Ste. N, Las Vegas, NV 89101

Please include details about the issue, such as the solution or page URL, your device, and any assistive technology you use, so we can address it quickly. We aim to respond within 10 business days.