Long lines, unclean restrooms, broken equipment, or a disappointing dining experience can overshadow an otherwise great visit. Touchwork helps you spot issues early, respond quickly, and keep operations running smoothly.
Give guests an easy way to share feedback while they are still on-site. With Touchwork's Experience Operations Platform (XOP), teams can connect that feedback with operational checks, alert the right people, and take action before an issue affects more visitors.
From arrival to the final stop, Touchwork helps teams understand where the experience is working and where it needs attention.
Identify concerns with queues, attraction availability, food service, cleanliness, and staff interactions.
Monitor guest experiences across gaming floors, dining, restrooms, parking, and guest services.
Capture feedback on ticketing, concessions, auditorium cleanliness, seating, and sound or screen issues.
Understand visitor experiences with admissions, exhibits, wayfinding, amenities, and accessibility.
Gather feedback on paths, viewing areas, signage, dining, restrooms, and visitor services.
A guest reports an unclean restroom. A routine inspection uncovers a missed service check. Similar comments reveal that the same area needs attention during peak hours.
XOP brings these insights together so your team can address the immediate issue, understand what is behind it, and track whether changes improve the experience.
Start with the solution that addresses your most urgent need, then expand across your operation as you are ready.
Touchwork's white-glove service helps with program setup, feedback questions, digital operational audits, signage graphics, and reporting, with ongoing support to help your team get value from the platform.
Let's talk about connecting guest feedback and daily operations across your property.
